Field Service Technician, Neptune

Stryker

Field Service Technician supporting Neptune Devices by traveling to hospitals and troubleshooting product issues. Building relationships with customers and maintaining detailed service documentation.

Posted 4/24/2026full-timeWhite Plains • New York • 🇺🇸 United StatesMid-LevelSenior💰 $34 - $47 per hourWebsite

About the role

Key responsibilities & impact

Traveling between hospitals based on assignment of service requests.
Troubleshooting and resolving customer and product issues.
Building positive relationships with Stryker customers, peers, and internal partners.
Documenting service results in order to maintain accurate quality records.

Requirements

What you’ll need

Minimum of 3 years technical service or equivalent experience preferred.
Bio-medical equipment maintenance, repair and installation experience preferred.
Proficient with Microsoft Office (computer software) and adaptability to learn company software.
Must be able to explain and generate detailed guidelines and procedures.
Adhere to (HIPAA) and other related patient confidentiality policies and procedures.
Valid driver’s license with good driving record.

Benefits

Comp & perks

Company vehicle for business use
Medical, Dental, Vison, and Prescription Drug Insurance
Tuition reimbursement up to $15,000 per year
Matching 401(k), plus opportunity for a discretionary contribution
Paid Vacation/Sick Time
Basic life, AD&D and supplemental life insurance
Short-term and long-term disability insurance
Employee Assistance Program
Wellbeing program with incentives
Discounted employee stock purchase plan

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

bio-medical equipment maintenancebio-medical equipment repairbio-medical equipment installationtroubleshootingcustomer servicedocumenting service results

Soft Skills

building relationshipscommunicationadaptability

Certifications

valid driver’s license