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About the role
Key responsibilities & impact- Lead, coach, and develop a regional team of Customer Success Managers
- Own customer health, renewal readiness, and expansion outcomes
- Hire, onboard, and train high-performing customer success professionals
- Partner with Sales, Customer Excellence, Technical Support, Marketing and Engineering
- Act as escalation point for critical customer issues within your region, supporting team on customer and internal meetings as needed
- Develop regional processes, metrics, and reporting
Requirements
What you’ll need- Bachelors degree required
- Minimum 8 years in customer success or account management with min 3 years leading teams, mentoring, and/or coaching
- Ability to travel as needed (20%)
- Preferred: Healthcare industry and enterprise SaaS experience.
- Excellent project management skills.
- Demonstrated experience with customer success software tools and CRM systems.
- Experience with Stryker Digital solutions
- Demonstrated history of managing difficult customer situations with positive outcomes.
Benefits
Comp & perks- Health insurance
- 401(k) matching
- Paid time off
- Flexible work arrangements
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer successaccount managementproject managementcustomer success softwareCRM systemsStryker Digital solutions
Soft Skills
leadershipcoachingmentoringcommunicationproblem-solving
Certifications
Bachelors degree