Regional Manager, Customer Success

Stryker

Regional Manager leading Customer Success teams for Stryker's Smart Care platform. Responsible for customer outcomes, team development, and cross-department collaboration.

Posted 4/22/2026full-timeRemote • Missouri, Ohio • 🇺🇸 United StatesSeniorLead💰 $102,600 - $222,300 per yearWebsite

About the role

Key responsibilities & impact

Lead, coach, and develop a regional team of Customer Success Managers
Own customer health, renewal readiness, and expansion outcomes
Hire, onboard, and train high-performing customer success professionals
Partner with Sales, Customer Excellence, Technical Support, Marketing and Engineering
Act as escalation point for critical customer issues within your region, supporting team on customer and internal meetings as needed
Develop regional processes, metrics, and reporting

Requirements

What you’ll need

Bachelors degree required
Minimum 8 years in customer success or account management with min 3 years leading teams, mentoring, and/or coaching
Ability to travel as needed (20%)
Preferred: Healthcare industry and enterprise SaaS experience.
Excellent project management skills.
Demonstrated experience with customer success software tools and CRM systems.
Experience with Stryker Digital solutions
Demonstrated history of managing difficult customer situations with positive outcomes.

Benefits

Comp & perks

Health insurance
401(k) matching
Paid time off
Flexible work arrangements
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer successaccount managementproject managementcustomer success softwareCRM systemsStryker Digital solutions

Soft Skills

leadershipcoachingmentoringcommunicationproblem-solving

Certifications

Bachelors degree