Stryker

Product Support Specialist

Stryker

full-time

Posted on:

Location Type: Office

Location: East London • United Kingdom

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About the role

  • To grow Stryker's Joint Replacement business by promoting Hip and Knee products to Orthopaedic Surgeons and optimizing customer service, growing existing accounts through technical expertise.
  • Serve as front-line clinical and technical support to surgeons and hospital staff before, during and after surgical procedures.
  • Train and guide surgeons and hospital staff in the use of Stryker’s Mako robot including set-up, breakdown and related intra-operative activities to ensure precise and successful surgical outcomes.
  • Use proprietary software to prepare pre-operative CT scans for assigned cases and assist surgeons in pre-operative implant planning, implant sizing and positioning.
  • Troubleshoot and solve technical issues related to the robot independently or field escalation matters appropriately.
  • Partner with Field Service team effectively to ensure technical issues are resolved and maintenance is delivered.
  • Build knowledge of Stryker implants and instrumentation and mastery of the robot and its different applications in order to become a trusted “go-to” for all case coverage types (robotic and manual).
  • Educate surgeons and staff on the clinical benefits of the robot and best practices with confidence, enthusiasm and respect.

Requirements

  • Excellent communication skills with proficiency in spoken and written English.
  • Outgoing and persuasive manner and ability to deal with people who hold differing beliefs or values.
  • Confidence and persistence.
  • Patience and self-motivation.
  • Analytical and planning skills.
  • Flexible approach to work to adapt to changes.
  • Strong teamwork and networking skills.
  • Commercial and business awareness.
  • Valid driving license.
  • Ability and self-confidence to meet the customer on an equal footing to discuss medical and economic issues.
  • Sales Skills – challenge the customer.
  • Assertiveness.
  • Service and solution oriented.
  • OR experience.
  • Learning skills – Ability to apply new skills at any time. Is open to new ideas.
  • Self-employment: High self-organization skills.
  • Willingness to travel.
  • Positive attitude, a "can do" solution orientated approach to succeed.
  • Self-motivated, you take ownership of your work.
  • Collaborative partners, you build and leverage relationships to bring together ideas, data and insights to drive continuous improvements and ultimately to secure wins within your own team as well as in other teams/functions across the business.
  • Teamwork is an integral part of this role.
  • Goal Orientated, to thrive in this fast-paced environment you will stop at nothing to ensure you achieve your goals, keeping the patient/customer and their requirements squarely in focus, we want people who deliver safe and robust solutions.
Benefits
  • Work Flexibility: Field-based
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical supportpre-operative planningrobotic surgerytroubleshootingsurgical proceduresimplant sizingclinical educationcustomer servicecase coverageMako robot
Soft Skills
communication skillspersuasivenessconfidencepatienceself-motivationanalytical skillsteamworkcommercial awarenessassertivenessgoal oriented
Certifications
valid driving licenseOR experience