Stryker

Dispute Analyst

Stryker

full-time

Posted on:

Location Type: Hybrid

Location: San Antonio de Belen • United States

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Tech Stack

ERPOracle

About the role

  • Answering and managing incoming calls, handling 800-line inquiries, and providing appropriate responses.
  • Providing customer support and resolution by quickly and effectively addressing questions, concerns, and complaints while maintaining professionalism.
  • Escalating issues when necessary by identifying and forwarding complex cases to the appropriate department for resolution.
  • Managing disputes and inquiries received through the Service Now platform, ensuring compliance with SLA guidelines and conducting timely follow-ups.
  • Providing documentation and support, including invoice copies, statements, and supporting documents like POs, PODs, and Bills of Lading.
  • Maintaining organized records to support dispute resolution and facilitate audits.
  • Collaborating with internal teams such as Sales and Customer Service to resolve disputes efficiently.
  • Ensuring compliance and service quality by following company guidelines, maintaining high service standards, and managing customer master data elements accurately.

Requirements

  • Technical degree or at least 2 years of university studies, preferably in Business Administration, Accounting, Finance or related field
  • Intermediate to advanced MS Office Suite Excel
  • Intermediate Service Now
  • Fluent spoken and written English – B2+ as minimum requirement, C1 desired
  • Experience on collections-related ERP systems (SAP, Oracle, or others)
  • 2 – 3 years of relevant experience in a Collections or Dispute Resolution or Trouble Shooting role (AP or AR)
  • 1– 2 years of overall experience in Shared Services environment or multinational companies
Benefits
  • Work Flexibility: Hybrid
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
MS Office SuiteExcelService Nowcollections-related ERP systemsSAPOracledispute resolutiontroubleshootingcustomer master data management
Soft Skills
customer supportproblem-solvingprofessionalismcollaborationcommunicationorganizationattention to detail
Certifications
technical degreeBusiness AdministrationAccountingFinance