Associate Product Support Specialist – Robotic
Stryker
full-time
Posted on:
Location Type: Office
Location: Glasgow • 🇬🇧 United Kingdom
Visit company websiteJob Level
JuniorMid-Level
About the role
- To grow Stryker's Joint Replacement business by promoting Hip and Knee products to Orthopaedic Surgeons and optimizing customer service, growing existing accounts through technical expertise.
- Provides clinical product support to end users along with guidance and assistance during Mako surgical procedures across the West of Scotland, with a role in supporting the rest of the team with case planning and Mako admin.
- Demonstrates outstanding ethics, treats customers and employees with respect, represents the company in the best possible light.
- Communicates essential benefits of products and their clinical applications.
- Acts with integrity and reactively delivers on commitments within the required timescales.
- Constructs a basic business plan with input from mentor/manager, with daily, weekly, and monthly planning decided in partnership with mentor and RSM.
- Develops rapport and understands the importance of relationships in selling.
- Uses customer troubleshooting opportunities to grow and protect the business.
- Understands that there are multiple stakeholders in the decision-making process and asks appropriate questions to identify the stakeholders.
- Achieve sales results in line with the annual sales target and KPI metrics.
- Planning, prioritizing, and executing of required activities and customer support.
- Segmentation of the sales area and define a focus on the expansion of existing customers, as well as support for growing customers together with the Sales Team.
- Support/maintenance of existing customers to maintain customer satisfaction/quality and collaboration with the Sales Team and other departments.
- Develop short and medium-term strategies in collaboration with the customer to secure/strengthen the Stryker position.
- Good communication and negotiation on an equal footing with customers, using reasonable and appropriate methods to ensure a profitable and sustainable relationship.
- Conduct market observations to strengthen own position and constant analysis of responsible area.
- Address challenges with the customer and develop solutions with the support of RSM/Sales Team.
- Participate in in-house meetings to discuss organizational, development, and business issues and enhance relevant knowledge and skills.
- Administration of IT based customer database/CRM-Tool.
Requirements
- Excellent communication skills with proficiency in spoken and written English.
- Outgoing and persuasive manner and ability to deal with people who hold differing beliefs or values.
- Confidence and persistence.
- Patience and self-motivation.
- Analytical and planning skills.
- Flexible approach to work to adapt to changes.
- Strong teamwork and networking skills.
- Commercial and business awareness.
- Valid driving license.
- Ability and self-confidence to meet the customer on an equal footing to discuss medical and economic issues.
- Sales Skills – challenge the customer.
- Assertiveness.
- Service and solution oriented.
- OR experience - desirable.
- Learning skills – Ability to apply new skills at any time. Is open to new ideas.
- Self-employment: High self-organization skills.
- Willingness to travel.
- Positive attitude, a "can do" solution orientated approach to succeed.
- Self-motivated, you take ownership of your work.
- Collaborative partners, you build and leverage relationships to bring together ideas, data and insights to drive continuous improvements and ultimately to secure wins within your own team as well as in other teams/functions across the business.
- Teamwork is an integral part of this role.
- Goal Orientated, to thrive in this fast-paced environment you will stop at nothing to ensure you achieve your goals, keeping the patient/customer and their requirements squarely in focus, we want people who deliver safe and robust solutions.
- High Ethics & Integrity, we want you to win in the right way, that’s a fundamental building block of Stryker’s vision of being the most admired company in healthcare.
Benefits
- Full time 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
sales skillsanalytical skillsplanning skillscustomer troubleshootingcase planningMako surgical procedurescustomer database administrationCRM toolsbusiness planningmarket observation
Soft skills
communication skillspersuasivenessconfidencepersistencepatienceself-motivationteamworknetworking skillsassertivenesspositive attitude
Certifications
valid driving license