Digital Customer Solutions Manager
Stryker
full-time
Posted on:
Location Type: Hybrid
Location: Bloomington • Minnesota, Tennessee • 🇺🇸 United States
Visit company websiteSalary
💰 $100,500 - $215,300 per year
Job Level
SeniorLead
About the role
- Oversee global support operations for patient-specific planning software
- Define and lead global support strategies
- Implement AI-powered tools and automation workflows
- Manage CRM and support platforms
- Collaborate with engineering, manufacturing, and regulatory teams
Requirements
- Bachelor’s degree in Engineering, Computer Science, or related field
- Minimum 8 years of experience in customer or technical support
- Experience managing global support operations in regulated environments
- Proven ability to lead automation and AI integration projects
- Familiarity with CRM and support platforms such as Salesforce, JIRA, and Freshdesk
Benefits
- Salary plus bonus eligible
- Health insurance
- Retirement plans
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
AI integrationautomation workflowsglobal support operationscustomer supporttechnical support
Soft skills
leadershipcollaboration
Certifications
Bachelor’s degree in EngineeringBachelor’s degree in Computer Science