Product Support Specialist – Junior
Stryker
full-time
Posted on:
Location Type: Hybrid
Location: Bilbao • 🇪🇸 Spain
Visit company websiteJob Level
Junior
About the role
- Servicing existing and new customer base within the theatre and clinical environment.
- Providing support for MAKO robotic procedures, and manual joint replacement surgeries.
- Providing theatre and wider HCP staff with training on Stryker products.
- Working closely with team members within the defined region, and the Regional Sales Manager, to ensure customer service levels are best in class.
- Auditing theatre Stryker stock (implants, disposables and instruments), managing consignment inventory and ensuring good asset management practice.
- Understanding the clinical application of the broader Stryker business to always offer customers the best possible solution.
- Conducting trials and evaluations of products in both theatre and the clinical environment as and when required.
- Implementation of training, provision of instruments and implementation of new Stryker business. This could include organizing and conducting training workshops and events for a broad customer group.
- Communicating essential features and benefits of products and their clinical application.
- Always demonstrating outstanding ethics.
- Treating customers and other employees with respect and representing Stryker in the best possible light.
- Behaving with integrity and delivering on commitments within required timescales.
- Observing customer needs and liaising with sales colleagues to follow up on and introduce new or additional Stryker products and/or support.
- Maintaining a basic business plan highlighting daily, weekly, and monthly objectives.
- Developing an understanding of the local healthcare environment and regional strategy.
- Additional responsibilities as directed by RSM (Regional Sales Manager)
Requirements
- Bachelor’s degree within the field of biomedical engineering, medical technology, health sciences or Medical Certification (i.e. CST, PT, CPT, etc.)
- From 1-2 years of experience
- Fluency in Spanish and English is required (C1 level).
- Valid driver’s license
- Preferred: Experience in operating room is highly preferred
- Previous experience as Product specialist, Clinical specialist, Nurse, or Biomedical engineer in the healthcare industry
- Master’s degree within the field of biomedical engineering, medical technology, and health sciences
- Experience with clinical training and education programs
- Demonstrated knowledge of business administrative and clerical procedures and systems (e.g., word processing, file management and record maintenance)
Benefits
- Company Car. As this is a field-based role with regular on-site meetings with customers, you will be provided with a customized company car including fuel card and all services.
- MAKO Product Training. To become a certified MAKO Product Specialist, you will complete a 6-month product training in English including co-travelling, surgery’s observation in the operating room and a final exam.
- Flat hierarchies and responsibility. Through flat hierarchies, we strengthen the initiative and willingness of our employees to take over responsible tasks.
- We grow talent. At Stryker we offer great personal and internal career development for our employees, with the possibility to make both vertical and lateral position movement.
- Team spirit & engagement. We create engaged and inclusive teams that encourage colleagues to share their diverse perspectives and opinions.
- Competitive salary. With us, you will receive a competitive salary commensurate with your job.
- Recognition of your performance. At our company, outstanding individual and cross-functional team performance is rewarded. Ideas, projects, or other exceptional achievements can be submitted for various awards on a local and global level.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
biomedical engineeringmedical technologyhealth sciencesclinical trainingeducation programsasset managementinventory managementproduct evaluationcustomer serviceoperating room experience
Soft skills
communicationteam collaborationcustomer observationintegrityethicsrespectcommitmentorganizational skillstraining deliveryproblem-solving
Certifications
CSTPTCPTBachelor’s degreeMaster’s degreevalid driver’s license