Billing Specialist
Stryker
full-time
Posted on:
Location Type: Hybrid
Location: Hamilton • 🇨🇦 Canada
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
ERP
About the role
- Oversee day-to-day invoice-only processes to ensure accurate invoicing and maximum revenue generation within timelines
- Manage complex or high-visibility cases, analyze risks, and recommend appropriate actions to leadership
- Review and resolve escalated invoice/order discrepancies, minimizing inventory write-offs through problem-solving and reconciliation
- Operate and reconcile Auto Invoicing and daily consumption reports, verifying accuracy of orders before customer contact
- Collaborate with Sales Representatives and proactively follow up with customers to confirm, close, and resolve pending invoices
- Utilize critical thinking and resourcefulness to research and resolve invoice-only discrepancies efficiently
- Track, maintain, and report on metrics/KPIs, record customer feedback, and suggest process improvements to elevate service
- Maintain updated work instructions, support best practices, and participate in continuous improvement initiatives as assigned by CS Manager
Requirements
- University Degree
- 3+ years working experience in a supply chain/customer service/operations environment
- Proficiency using computer systems such as Excel, ERP’s, CRM’s
- Bilingualism (French and English) preferred
Benefits
- Hybrid work flexibility
- Professional development initiatives
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
invoice processingrisk analysisproblem-solvingreconciliationmetrics trackingKPI reportingprocess improvementcritical thinkingresourcefulness
Soft skills
collaborationcommunicationcustomer serviceleadership
Certifications
University Degree