Product Support Specialist – 12 Month Fixed Term Contract
Stryker
contract
Posted on:
Location Type: Office
Location: Brighton and Hove • 🇬🇧 United Kingdom
Visit company websiteJob Level
JuniorMid-Level
About the role
- Servicing existing and new customer base within the theatre and clinical environment.
- Providing support for MAKO robotic procedures, and manual joint replacement surgeries.
- Providing theatre and wider HCP staff with training on Stryker products.
- Working closely with team members within the defined region, and the Regional Sales Manager, to ensure customer service levels are best in class.
- Auditing theatre Stryker stock (implants, disposables and instruments), managing consignment inventory and ensuring good asset management practice.
- Understanding the clinical application of the broader Stryker business to always offer customers the best possible solution.
- Conducting trials and evaluations of products in both theatre and the clinical environment as and when required.
- Implementation of training, provision of instruments and implementation of new Stryker business. This could include organizing and conducting training workshops and events for a broad customer group.
- Communicating essential features and benefits of products and their clinical application.
- Always demonstrating outstanding ethics.
- Treating customers and other employees with respect and representing Stryker in the best possible light.
- Behaving with integrity and delivering on commitments within required timescales.
- Observing customer needs and liaising with sales colleagues to follow up on and introduce new or additional Stryker products and/or support.
- Maintaining a basic business plan highlighting daily, weekly, and monthly objectives.
- Developing an understanding of the local healthcare environment and regional strategy.
Requirements
- Minimum 2 years’ theatre or medical experience
- Commercial knowledge and an understanding of cost pressures surrounding theatres and surgical procedures is important.
- Computer skills – MS Office, Excel etc.
- Presentation skills with modern presentation media.
- Workshop/product demonstration skills including anatomy and physiology knowledge base.
Benefits
- Work Flexibility: Field-based
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
MAKO robotic proceduresmanual joint replacement surgeriesanatomy knowledgephysiology knowledgeproduct demonstration skillsauditinginventory managementcustomer servicetraining implementationclinical application
Soft skills
communicationteam collaborationcustomer respectintegrityethicscommitmentobservational skillsorganizational skillspresentation skillsrelationship management