Manager

• Oversees the technical support of company customers by field engineers, technicians, and support specialists
• Supervises engineers that respond to situations where standard procedures have failed to isolate or fix problems in non-functioning equipment systems or software
• Ensures that engineers are current with the latest upgrades and/or new releases
• May be involved in customer installation and training programs
• Provides training for members of the team
• Monitors the quantity and quality of the work in progress
• Coaches employees on performance and contributing to employee pay decisions or changes
• Responsible for building and engaging a field service team to meet and exceed defined performance objectives
• Drives top line service revenue through management of parts, labor, and service contract pricing in conjunction with the sales team

Field Service Manager

Foundation Board Engagement Manager

Senior Manager, Migraine Congress and Society Planning – Secondment

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Publisher Development Manager

Program Development Manager