Director

• Lead the Customer Experience Center of Excellence (CX CoE)
• Define and maintain a CX strategy and roadmap aligned with enterprise digital priorities
• Lead qualitative and quantitative research, customer interviews, and journey mapping to identify pain points and opportunities
• Establish CX measurement frameworks (NPS, CSAT, adoption metrics) and share actionable insights with stakeholders
• Lead creation of UX designs in partnership with key stakeholders
• Develop CX design systems, guidelines, and toolkits to ensure consistency, accessibility, and usability
• Partner with product, engineering, innovation, and EA teams to co-design experiences that drive measurable impact
• Build CX literacy across Stryker with playbooks, training, and a CX champion's network
• Monitor experience trends, emerging tools, and benchmark Stryker’s CX maturity against industry standards
• Chair CX governance forums and ensure feedback and metrics inform investment decisions

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