Own the end-to-end lifecycle of iManage bugs and enhancements, including: request intake, prioritization, requirements definition, build, test, deployment, and post-launch support.
Maintain a structured backlog of system requests and enhancements, ensuring alignment with business priorities and compliance needs.
Continuously evaluate and refine system configurations, workflows, and integrations to improve process efficiency, user experience, data accuracy, and looking to the horizon for what the department needs, not only what is asked for directly.
Develop and manage KPI metrics and reports.
Partner with IT, Procurement, and other cross-functional teams to ensure seamless integration of tools with existing systems and processes.
Maintain clear documentation of processes, workflows, and governance structures for auditing and continuous improvement purposes.
Gather and analyze feedback from stakeholders to identify opportunities for continuous improvement.
Build and utilize data-driven insights to recommend enhancements, measure the impact of changes, and demonstrate value to leadership.
Develop and execute change management plans for system changes, including stakeholder communications, training, and documentation.
Partner with legal leadership to socialize system changes and ensure adoption across teams.
Create scalable training programs tailored to different user groups (e.g., attorneys, paralegals, business users).
Requirements
Bachelor’s degree
2+ years of work experience
iManage system expertise - front-end and back-end
Proven expertise in administering and configuring document management systems, especially iManage.
NetDocuments experience in place of iManage acceptable.
5+ years of relevant expertise in legal operations, knowledge, and management, information governance, governance, or a related field preferred.
Experience in applying generative artificial intelligence to corporate legal department data, intranet websites, tools, and processes.
Workflow automation tooling knowledge is a plus.
Strong project management, change management, and stakeholder engagement skills.
Excellent communication, organizational, and problem-solving skills; able to translate complex concepts into actionable guidance for business users.
Experience in a global corporate legal department preferred.
Experience with document management in a global organization.
Familiarity with agile or iterative development methodologies is a plus.
Project Management Professional (PMP) certification is a plus.
Proficient in Microsoft 365 Office, Power Platform, and Copilot applications and other emerging technologies, with a willingness to learn new technologies, as needed.
Benefits
salary plus bonus eligible
generally eligible for short-term and long-term financial incentives
benefits
Applicant Tracking System Keywords
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