Senior Manager, Technical Support
BD
Technical Support Engineer
Stryker
full-time
Posted on:
Location Type: Hybrid
Location: Orlando • Florida • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
Cloud
About the role
- Document and manage customers’ reported issues
- Monitor and respond to customer inquiries
- Adhere to Client-defined SLAs for support time responsiveness and resolution
- Build proficiency in incident management systems
- Collaborate within the company, escalating issues
- Review product documentation prior to new releases
- Observe security measures to safeguard information
Requirements
- Bachelors in Information Technology, Engineering Technology, or Computer Science
- Demonstrated technical troubleshooting skills
- Training on security principles, especially regarding the protection of sensitive data
- Minimum 2 years experience in customer facing technical support role
- Prior experience working with healthcare technology solutions
- Industry certifications related to cloud platforms, system integration, security, or similar relevant fields.
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical troubleshootingincident management systemssecurity principlescloud platformssystem integration
Soft skills
customer supportcollaborationissue escalationcommunication
Certifications
industry certifications
