Product Support Specialist
Stryker
full-time
Posted on:
Location Type: Office
Location: Cambridge • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
About the role
- To grow Stryker's Joint Replacement business by promoting Hip and Knee products to Orthopaedic Surgeons and optimizing customer service.
- Achieve sales results in line with the annual sales target and KPI metrics.
- Construct a basic business plan with input from mentor/manager.
- Develop rapport using open questioning techniques to ascertain customer's needs.
- Understand that there are multiple stakeholders in the decision-making process and asks appropriate questions to identify the stakeholders.
- Serve as front-line clinical and technical support to surgeons and hospital staff before, during and after surgical procedures.
- Train and guide surgeons and hospital staff in the use of Stryker’s Mako robot and related intra-operative activities.
- Troubleshoot and solve technical issues related to the robot independently.
- Build knowledge of Stryker implants and instrumentation for diverse case coverage types.
- Educate surgeons and staff on the clinical benefits of the robot and best practices.
Requirements
- Excellent communication skills with proficiency in spoken and written English.
- Outgoing and persuasive manner and ability to deal with people who hold differing beliefs or values.
- Confidence and persistence.
- Patience and self-motivation.
- Analytical and planning skills.
- Flexible approach to work to adapt to changes.
- Strong teamwork and networking skills.
- Commercial and business awareness.
- Valid driving license.
- Ability and self-confidence to meet the customer on an equal footing to discuss medical and economic issues.
- OR experience.
- Self-employment: High self-organization skills.
- Willingness to travel.
- Positive attitude, a "can do" solution oriented approach to succeed.
- Self-motivated, you take ownership of your work.
- Teamwork is an integral part of this role.
- Goal Orientated, to thrive in this fast-paced environment you will stop at nothing to ensure you achieve your goals, keeping the patient/customer and their requirements squarely in focus, we want people who deliver safe and robust solutions.
- High Ethics & Integrity, we want you to win in the right way, that’s a fundamental building block of Stryker’s vision of being the most admired company in healthcare.
Benefits
- Flexibility in working hours
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
salesbusiness planningtechnical supporttroubleshootingclinical educationroboticssurgical procedurescustomer servicestakeholder identificationcase coverage
Soft skills
communicationpersuasivenessconfidencepatienceself-motivationanalytical skillsflexibilityteamworknetworkinggoal orientation
Certifications
valid driving licenseOR experience