Field Service Engineer

Struers

Field Service Engineer providing onsite customer service and technical support for material-testing equipment across southeastern USA. Role involves travel to customer sites and collaborating with a team of engineers.

Posted 5/28/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Provide onsite customer service, maintenance, calibration, warranty, and break-fix repairs for precision materialographic sample preparation and analysis equipment
Travel weekly to customer sites within the assigned territory
Perform factory-level installation, repair, retrofits, upgrades, calibration, and preventive maintenance on mechanical, electromechanical, hydraulic, and pneumatic equipment
Provide professional customer support via onsite visits, phone, email, and written correspondence
Promote preventive maintenance contracts, calibration services, spare parts, consumables, and equipment sales
Maintain accurate and timely service documentation, customer records, and visit reports
Manage and maintain appropriate spare parts inventory within the service vehicle

Requirements

What you’ll need

Associate degree (AE) or equivalent certificate in electronic technology from an accredited technical school, or equivalent military experience
2–3 years of field service experience supporting electromechanical equipment
Strong electronic troubleshooting skills with knowledge of pneumatics and hydraulics
Ability to read and interpret electronic schematics, wiring diagrams, and pneumatic and hydraulic diagrams
Excellent customer service and relationship-building skills
Proficiency with MS Windows, Outlook, and Microsoft Office applications
Valid driver’s license with a clean driving record

Benefits

Comp & perks

comprehensive benefits package including 401(k) with company match and immediate vesting
medical insurance
critical illness coverage
short- and long-term disability
pet insurance
15 days of vacation annually
sick time
volunteer time
floating holidays
birthday holiday
company laptop and smartphone
company van, tools, and inventory

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

electronic troubleshootingmechanical equipment repairelectromechanical equipment repairhydraulic systemspneumatic systemscalibrationpreventive maintenanceinstallationretrofitsupgrades

Soft Skills

customer servicerelationship-buildingcommunication

Certifications

Associate degree in electronic technologyequivalent military experience