Partnerships Customer Success Manager

Strive Compounding Pharmacy

Partnerships Customer Success Manager managing strategic partner accounts for Strive Pharmacy, a personalized compounding pharmacy. Driving renewals, expansion, retention, and executive-level relationships.

Posted 8/25/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $65,000 - $85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in partnership management and strategic account planning, with a strong focus on driving renewal and expansion within a large ARR portfolio. Proven ability to lead cross-functional teams and mentor others while maintaining executive-level communication and partner business acumen.

Highest-signal resume keywords

Partnership ManagementStrategic Account PlanningExecutive CommunicationCross-Functional LeadershipNegotiation

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account ManagementBusiness DevelopmentRisk MitigationRenewal ManagementExpansion Management

Soft Skills

CoachingMentorshipTrusted Advisor

Industry Keywords

SaaSARR PortfolioPartner Relationship ManagementPartner Business Acumen

About the role

Key responsibilities & impact

Own the end-to-end lifecycle, from onboarding through renewal and expansion, for top-tier partner accounts
Build and execute multi-year strategic partner plans aligned with partner business objectives
Serve as a trusted advisor to partner executives and senior stakeholders
Lead cross-functional resolution of complex or escalated partner issues and risks
Drive expansion and upsell opportunities in partnership
Proactively identify partner health risks and expansion signals

Requirements

What you’ll need

3+ years in partnership management, account management, or business development (3+ in SaaS preferred)
Proven track record managing a large ARR portfolio with partners or enterprise accounts
Demonstrated renewal, expansion, and partner relationship management results
Experience mentoring or leading others
Executive communication and presence
Strategic account planning
Negotiation
Cross-functional leadership
Coaching/mentorship
Risk mitigation at scale
Partner business acumen

Benefits

Comp & perks

Employer-paid healthcare coverage, effective the 1st day of the following month of your hire date
Free Strive compounded medications for employees based on a valid patient-specific prescription from a licensed healthcare provider
Paid time off
Sick time
FSA and HSA options
Parental leave
401(k) with employer matching
Life insurance
Vision and dental insurance
Veterinary insurance
Food Truck Fridays
Casual Fridays
Holiday potlucks and seasonal gatherings
Support for personal and professional growth