Strive Compounding Pharmacy

Manager, Client Onboarding and Implementation

Strive Compounding Pharmacy

full-time

Posted on:

Location Type: Remote

Location: Arizona • United States

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About the role

  • Lead all phases of client onboarding and technical implementation, from scope definition through successful launch and post-go-live transition.
  • Serve as the strategic liaison between clients, product, and technical teams during setup, configuration, and integration.
  • Manage and mentor a team of onboarding and solutions specialists, ensuring performance, professional growth, and alignment with organizational goals.
  • Oversee multiple concurrent implementation projects, balancing short-term deliverables with long-term process improvements.
  • Collaborate with internal developers to secure credentials, configure APIs/webhooks, and ensure system connectivity.
  • Drive consistency and scalability within pharmacy product workflows across clients and platforms.
  • Oversee validation and testing of pharmacy orders in both sandbox and production systems to maintain accuracy and compliance.
  • Establish and monitor audit practices to ensure templates and order workflows align with clinical, regulatory, and operational standards.
  • Manage system configuration processes—including product additions, order template design, and integration setup—in coordination with internal and external stakeholders.
  • Evaluate and optimize technical integrations, identifying issues and implementing sustainable solutions to improve reliability.
  • Provide feedback and strategic insight to Product and Engineering teams to enhance the RxVortex API and associated user experiences.
  • Develop, maintain, and enforce SOPs, playbooks, and implementation documentation that ensure consistent delivery and knowledge sharing.
  • Partner with Learning & Development to keep training content and documentation aligned with evolving tools and workflows.
  • Cultivate a high-performing, collaborative team culture focused on accountability, innovation, and continuous learning.
  • Analyze process metrics and client feedback to inform operational improvements and strategic initiatives.
  • Manage onboarding and integration tracking within HubSpot CRM (or comparable platform) to ensure visibility, accuracy, and compliance.
  • Uphold the highest standards of confidentiality, security, and regulatory compliance, including HIPAA requirements.

Requirements

  • Active Pharmacy Technician license (state of employment required).
  • Minimum 2–4 years of experience in pharmacy operations, client onboarding, systems integration, or related field.
  • Previous supervisory or team leadership experience preferred.
  • Strong technical acumen with experience in Pharmacy Management Systems (e.g., Life File).
  • Excellent written and verbal communication skills, with the ability to translate complex concepts into clear instructions.
  • Highly organized with exceptional attention to detail and the ability to manage multiple projects concurrently.
  • Adept at cross-functional collaboration with product, clinical, support, and technical teams.
  • Flexible, resourceful, and eager to learn as processes and technologies evolve.
  • Strong commitment to customer success and data privacy standards.
Benefits
  • employer paid healthcare coverage available after 30 days of employment
  • choice of an FSA/HSA
  • voucher for new hire scrubs (if applicable)
  • parental leave
  • 401(k) plan with matching contributions
  • weekends and holidays off
  • FREE COMPOUNDED MEDS to employees and immediate family members.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
client onboardingtechnical implementationAPI configurationsystem integrationpharmacy management systemsorder template designprocess optimizationvalidation and testingSOP developmentdata privacy standards
Soft Skills
leadershipcommunicationorganizational skillsattention to detailcross-functional collaborationproblem-solvingflexibilityresourcefulnesscustomer success focusteam culture development
Certifications
Pharmacy Technician license