Technical Solutions Specialist

Stripe

Technical Solutions Specialist guiding technical users on integrations for financial platform Stripe. Collaborating with developers, troubleshooting issues, and optimizing related documentation.

Posted 5/18/2026full-timeRemote • Illinois • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Troubleshoot user issues and advise technical users on integrations across multiple platforms
Work with mentors to improve developer skills
Provide 24/5 front-line developer support
Track points of friction for users and improve Stripe's components
Optimize documentation for Stripe's products
Collaborate with Technical Solutions and Product Engineering

Requirements

What you’ll need

Ability to clearly and confidently communicate technical guidance to users of varied technical backgrounds.
Passion for interacting with new people, sometimes chatting live with many at the same time.
Familiarity with SQL and comfort building basic queries and modifying more complex ones.
Strong technical troubleshooting skills and experience interfacing with technical teams.
Excellent written communication skills, with a passion to interact with users and stakeholders clearly and empathetically.

Benefits

Comp & perks

Competitive salary
Health insurance
PTO
Professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SQLtechnical troubleshootingdeveloper supportdocumentation optimization

Soft Skills

clear communicationconfidenceinterpersonal skillsempathycollaboration