Technical Partner Manager, AMER Banks
Stripe
full-time
Posted on:
Location Type: Remote
Location: Illinois • United States
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About the role
- Serve as the primary technical and operational contact for key financial partners, fostering and maintaining strategic relationships and technical collaboration.
- Work with internal Engineering, Product, and Partner Management teams and external partners to define and deliver technical onboarding and integrations, ensuring performance SLAs are met.
- Define, implement, and monitor partner health and performance metrics to meet and exceed partner expectations.
- Collaborate with Product, Engineering, and Partnerships to drive reliability and product efficiency; lead alignment for the Global Banks pillar’s technical and operational needs.
- Oversee and scale incident response processes, coordinate RCA (root cause analysis), and drive prevention and remediation plans.
- Analyze operational data to identify trends and recommend improvements that streamline partner operations and enhance the Stripe experience.
- Build and manage relationships with Bank partner senior technology/operations counterparts; facilitate engagement between Stripe leadership and partner stakeholders.
Requirements
- 5+ years of experience in technical partner/account management, operations, or strategic project management within payments or fintech; direct experience working with bank partners preferred.
- Experience in banking, e‑commerce, or payments, with a solid understanding of payment technologies and platform-to-partner integrations.
- Strong technical judgment: ability to assess critical aspects of service and software integrations and apply best practices for operational efficiency.
- Proven track record managing medium- to large-scale technical projects with external partners and internal stakeholders.
- Strong analytical and problem-solving skills; able to use data to drive decisions.
- Excellent written and verbal communication skills; comfortable engaging with diverse internal and external audiences (business development, product, engineering, operations).
- Flexibility to be on-call during seasonal peaks and provide staggered time-zone coverage in a global, live service environment.
- Willingness to travel (~30%) for partner visits and business/service reviews.
Benefits
- Health insurance
- Retirement plans
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical partner managementaccount managementoperations managementstrategic project managementpayment technologiesplatform-to-partner integrationsdata analysisroot cause analysisoperational efficiencyincident response
Soft Skills
strong technical judgmentanalytical skillsproblem-solving skillswritten communicationverbal communicationrelationship buildingcollaborationflexibilityengagementstakeholder management