Strategic Programs Lead – User Communications, Advocacy & Escalations
Stripe
full-time
Posted on:
Location Type: Remote
Location: United States
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Job Level
About the role
- Drive execution of user-facing work for regulatory programs, compliance requirements, and major risk initiatives impacting Stripe’s largest users
- Handle escalations and directly engage with user executives when required to explain timelines, decisions, and next steps
- Conduct retrospectives and synthesize learnings to continuously raise the bar on execution
- Define internal team and external user engagement strategy across our global roadmap
- Align on key moments and milestones and how we will communicate them
- Program manage multiple user communications in the pipeline simultaneously and ensure they are aligned with program objectives and Stripe’s brand
- Partner and closely across Product, PMM, Content, TPM, and Ops teams on final messaging
- Work with senior leadership to ensure sign offs
- Deliver enablement for GTM teams (AEs and CSMs) and partner with Technical Account Management, Enterprise Support, and Operational teams to ensure consistent understanding and execution
- Create training sessions, field guidance, and reference documentation to drive awareness and preparedness; build and refine repeatable models for regulatory implementation, including templated communications, playbooks, and reporting standards
- Build deep relationships with senior leaders across GTM and Risk teams; develop clear POVs how to execute complex global projects with a user-first mentality
- Facilitate alignment, resolve ambiguity, and unblock dependencies across internal teams and field stakeholders
- Own execution plans from end to end including cross-functional coordination, tracking, risk mitigation, and status reporting
Requirements
- 6+ years in working in a high-performance environment with globally diverse, matrixed stakeholders in a fast-growing scale
- Strong content writing skills (emails, presentations) and strong public speaking skills (trainings, roadshows, senior leadership discussions)
- Strong cross-functional leadership with experience aligning Product, PMM, TPM, GTM and Operations teams toward shared goals
- Experience working with customers directly and experience preparing for and leading customer conversations
- Exceptional written and verbal communication skills including the ability to interface with executive-level stakeholders.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
content writingpublic speakingcross-functional leadershipcommunicationrelationship buildingproblem solvingexecution planningstakeholder engagementtraining developmentrisk mitigation