Technical Account Manager, Terminal
Stripe
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Support short high-impact Terminal engagements and augment the broader TAM function for enterprise in-person commerce customers.
- Run focused technical engagements for assigned Terminal customers — pilots, rollouts, SDK/hardware onboarding, and targeted troubleshooting.
- Serve as a technical augment to TAMs and Account teams: provide hands-on integration help, gap assessments, and targeted runbooks during the engagement window.
- Guide customers through reader provisioning, pairing, SDK integration patterns (mobile/web), and cloud API usage relevant to the engagement scope.
- Diagnose and resolve in-person payment issues that arise during pilots or rollouts (connectivity, pairing, contactless/EMV edge cases, reconciliation signals), escalating appropriately.
- Produce concise, customer-facing artifacts (integration checklists, short runbooks, sample snippets) tailored to the engagement outcome.
- Work with Support, Operations, and Product to surface recurring issues discovered during short engagements and contribute to improvements in documentation, onboarding flows, and troubleshooting playbooks.
- Lead technical calls, demo sessions, and occasional on-site work as needed for short-term deployments.
- Hand off longer-term operational or product requests to the owning TAM or Account team, and ensure the customer has a clear next-step plan.
Requirements
- 5+ years of enterprise client-facing technical experience (implementation engineering, solutions engineering, technical account management, or equivalent)
- Experience with point-of-sale hardware, contactless/EMV acceptance, or retail deployments.
- Comfortable operating in an advisory, hands-on capacity for hardware + SDK + API integrations.
- Clear written and verbal communication; able to produce concise integration guidance and lead focused technical sessions.
- Familiarity with REST APIs and webhooks; able to explain practical API usage to engineering teams.
- Hands-on experience with mobile (iOS/Android) or web SDKs for payments,
- Practical troubleshooting skills for networking, device pairing, and cross-system payment flows.
- Ability to work collaboratively with TAMs, Account teams, and product/support partners; strong client-facing interpersonal skills.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SDK integrationAPI usagepoint-of-sale hardwarecontactless paymentEMV acceptancemobile SDKsweb SDKstroubleshootingnetworkingdevice pairing
Soft Skills
clear communicationclient-facing skillscollaborationadvisory capacityhands-on supporttechnical leadershipproblem-solvingdocumentation skillsconcise writinginterpersonal skills