Financial Crimes Operations Manager
Stripe
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Lead a team of high-performing Risk Operations Analysts
- Future proof our organization by proactively evolving our strategy to scale our operations, while also solving our day-to-day challenges with Stripe’s exponentially growing risk review volume
- Collaborate with and influence Risk leadership and cross-functional Risk teams to pursue the highest ROI investments for our user experience, improve our internal processes, and build out our operations and production roadmap to deliver services at scale
- Maintain oversight of the team’s operational performance as it relates to Financial Crimes work streams, to ensure compliance with regulatory and financial partner expectations
- Lead root cause analysis to identify opportunities to predict, prevent, and mitigate risk within process and performance
- Define and manage core metrics, SLAs, and performance of the Financial Crimes team
- Identify gaps in current systems, policies and strategies, and recommends enhancements and process improvements to mitigate emerging risks through a collaborative approach with stakeholders
- Provide support to the business with the launch of products to ensure financial crime compliance requirements are met
- Understand the risk tradeoffs between protecting Stripe and upholding what it means to be Users First; we’re ambitious with our goals and don’t believe you have to compromise on the user experience in order to effectively mitigate risk
Requirements
- 5+ years of direct management experience leading, mentoring, managing and developing teams
- Extensive financial crime or broader compliance experience
- Broad understanding of risks and control frameworks
- Strong operational background and a track-record of making data driven decisions; experience with capacity planning, workforce management, and process implementation
- A data-driven approach to problem solving with operational process and analytical skills
- Detailed oriented and organized with the ability to reprioritize tasks on a weekly basis
- Comfortable with navigating ambiguity and excited about creating innovative processes and solutions
- Experience building strong cross-functional partnerships with product and engineering teams, and influencing product roadmaps
- The ability and desire to challenge the status quo as a creative thinker who considers problems from a customer perspective while being pragmatic and solutions oriented when solving them
Benefits
- Health insurance
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
financial crime compliancerisk managementdata analysiscapacity planningworkforce managementprocess implementationroot cause analysisperformance metricsSLA managementoperational performance oversight
Soft Skills
leadershipmentoringcollaborationproblem solvingorganizational skillsadaptabilitycreative thinkinginfluencingattention to detailcustomer perspective