Serve as the primary technical partner to customers across the full lifecycle, from pre-sales discovery and solution architecture through post-sales adoption, expansion, and renewal.
Build and maintain trusted, long-term relationships with customer stakeholders through ongoing engagement, including on-site meetings and industry events.
Act as the technical point of escalation for customer challenges, ensuring timely resolution and continued success.
Partner with Sales and Field Engineering to design and architect complex, enterprise-grade solutions tailored to customer needs.
Lead the implementation of custom solutions within customer environments across multi-cloud and hybrid architectures.
Build prototypes, integrations, and production-grade systems using APIs, data pipelines, and modern frameworks.
Debug and resolve complex technical issues across distributed systems, including backend, infrastructure, and data layers.
Optimize solutions for performance, scalability, and reliability in production environments.
Act as the voice of the customer, capturing insights and translating them into clear, actionable product requirements.
Collaborate with Product and Engineering teams to influence roadmap priorities and future feature development.
Translate business needs into highly technical concepts, bridging communication between customers and internal teams.
Partner cross-functionally with Sales, Field Engineering, Product, and Technical Account Management to deliver a seamless and unified customer experience.
Contribute to internal best practices, reusable assets, and scalable solution frameworks to extend impact across customers.

Requirements

10+ years of experience in a customer-facing technical role (e.g., Solutions Engineer, Solutions Architect, Forward Deployed Engineer, Field Engineer, Cloud Architect).
Proven ability to own and deliver across the full customer lifecycle, from pre-sales through post-sales success.
Deep technical expertise with the ability to operate at a senior or principal level, including solution architecture and hands-on implementation.
Strong programming experience (e.g., Python or similar) and experience building production-grade systems.
Experience with multi-cloud environments (AWS, GCP, Azure) and modern data ecosystems.
Expertise in areas such as:
Real-time data streaming and data pipelines (e.g. CDC)
Data warehousing and modernization
Kubernetes and distributed systems
APIs and enterprise integrations
AI/ML frameworks and analytics platforms (e.g., Databricks, Snowflake)
Exceptional communication skills, with the ability to:
Translate complex technical concepts into business value for customers
Convert business needs into clear technical requirements for product teams
Strong problem-solving skills and comfort operating in ambiguous, high-impact environments.
Willingness and ability to travel up to 50%.

Benefits

Competitive salary and pre-IPO stock options
Comprehensive health care plans (medical, dental and vision), including medical and dependent FSA
Paid Time Off (Vacation, Sick & Public Holidays)
The chance to contribute to and shape an upbeat, fully engaged culture

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

solution architecturePythonmulti-cloud environmentsreal-time data streamingdata pipelinesdata warehousingKubernetesAPIsAI/ML frameworksanalytics platforms

Soft Skills

communication skillsproblem-solving skillscustomer relationship managementcollaborationtechnical escalationtranslating technical conceptsbridging communicationengagementinfluencing roadmap prioritiesadaptability