Strike

IT Support

• Serve as the primary, front-line IT service desk support contact, warmly receiving, triaging, and resolving inbound support requests from global employees.
• Actively manage the IT ticket queue (triage, assign, update, resolve, or escalate) while adhering to established SLAs/OLAs.
• Administer user lifecycle management (provisioning, de-provisioning, and role updates) within Okta and Google Workspace.
• Deploy, configure, and troubleshoot employee workstations (macOS) and mobile devices (iOS and Android) utilizing Jamf MDM.
• Provision and troubleshoot secure remote access and VPN solutions utilizing Cloudflare One and Jamf.
• Leverage AI tools to analyze SaaS and desktop applications and help build smart automations to streamline IT processes and workflows.
• Assist with onboarding/offboarding logistics, including configuring hardware, managing software licenses, and conducting engaging IT orientation presentations.
• Train and guide employees on how to get the most out of their tools and technology, and assist with remote video conferencing setups when needed.

IT Specialist – Tier 1

Platform Engineer

• Drive the Vision: Blend your ability to execute with your ability to strategize.
• Build the Internal AI Platform: Create a unified, secure layer that connects AI tools to core platforms.
• Define Tiered Autonomy: Design security patterns for different levels of agent independence.
• Secure the Frontier: Design auth patterns for agentic access.
• Pragmatic Building: Know when to use an LLM and when to write a script.
• Force Multiply the Team: Embed with teams to unblock their workflows.

IT Specialist – Tier 1

Staff Platform Engineer, AI Systems