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Advisor, Grades 9-12
Stride, Inc.Advisor coordinating activities of the student and family support team for Ohio Virtual Academy. Provides educational support and customer service to students and families.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in student onboarding processes, academic monitoring, and effective communication with students, parents, and staff. Proficient in utilizing Microsoft Office tools to create educational materials and manage student information.
Highest-signal resume keywords
State Of Ohio Paraprofessional CertificationMicrosoft Office ProficiencyStudent Onboarding ManagementAcademic Progress MonitoringCustomer Service Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Student OnboardingAcademic MonitoringPersonal Action Plan DevelopmentStandardized Testing AssistanceWeb Proficiency
Soft Skills
Effective CommunicationInterpersonal SkillsOrganizational SkillsProblem-Solving Skills
Tools & Technologies
Microsoft OutlookMicrosoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft ProjectMicrosoft Visio
Certifications & Qualifications
State Of Ohio Paraprofessional Certification
Industry Keywords
Student LiaisonParent Training EventsHomeroom ModerationAcademic PerformanceProfessional Development
About the role
Key responsibilities & impact- Oversees the entire on-boarding process for assigned students
- Serves as a single point of contact after placement, ensuring students have all necessary equipment, and know how and when to access their courses
- Contacts late starting or missing students by phone and works to quickly on board them
- Plans and delivers online orientation sessions
- Monitors student participation
- Coordinates with K12 for the delivery of monthly online parent training events
- Moderates homeroom/advisory activities and creates required collateral, e.g. PowerPoint decks, handouts, etc.
- Serves as a liaison between the student and other academic teachers and administration
- Completes "win back" calls for students wishing to withdraw
- Examines academic progress and activity of students on their caseload on a regular basis
- Initiates recurring contact by phone with students and their families when students begin showing signs of failure/struggle as determined by grades, missed log-ins, course activity, and number of missing assignments
- Arranges and moderates advisor/parent/student/teacher conferences as needed to address performance concerns
- Assists students in creating a personal action plan
- Contacts every student on their caseload by phone for a regularly scheduled conference call
- Answers all phone calls from students, staff and parents
- Sends out daily and weekly blasts of important school-level information
- Assists with planning and implementing standardized testing
- Attends staff meetings
- Attends and participates in school and K12 sponsored Professional Development Events
- Assists in the development and updating of school policies and procedures via the student and parent handbooks
Requirements
What you’ll need- State of Ohio Paraprofessional Certification
- Associate Degree in Social Services AND 1 or more years of experience in a customer service environment OR Equivalent combination of education and experience
- Microsoft Office (Outlook, Word, Excel, PowerPoint, Project, Visio, etc.)
- Web proficiency
- The ability to clear required background check
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- STRS/SERS Retirement
- Tuition Reimbursement