Student Support Advisor

Stride, Inc.

Student Support Advisor at Louisiana Virtual Charter Academy providing non-instructional support to students and families. Overseeing onboarding, outreach, and engagement in school activities for enhanced learning experience.

Posted 7/2/2026full-timeBaton Rouge • Louisiana, New York, Texas, Virginia • 🇺🇸 United StatesEntry Level💰 $37,346 - $56,019 per yearWebsite

About the role

Key responsibilities & impact

Oversees a caseload of students assigned to as the primary point of contact with the school
Monitors student participation and works to contact students who do not attend;
Using the GO Outreach Box to identify SS struggles;
Using Guided Outreach, or GO Box, ensures a Strong Start at the school and identifies students showing signs of academic decline as determined by course grades, log-ins, course activity and missing assignments, and initiates appropriate student support interventions;
Arranges support conferences as needed to address performance concerns;
Assists students in creating plans to Student Support plans;
Oversees the onboarding process for assigned students;
Moderates homeroom activities and facilitates Social Emotional Learning programs;
Provides a reactive response to students who reach out for support;
Provides proactive outreach to students identified at risk using GO Outreach Box;
Provides ongoing re-registration support;
Serves as a liaison between the student, Learning Coach and teachers to ensure that all school personnel understand how to contact and communicate with the student in a manner that builds ties between the student and the school;
Provides outreach, training, and support to families who respond to Students First Check In surveys as it relates to family engagement to enhance the sense of community and belonging;
Provides individualized attention and support to students and Learning Coaches identified for training gaps or requested networking within the school community;
Serves as a point of contact for all non-instructional issues after placement, ensuring students have all necessary equipment and know both how and when to access their courses;
Initiates meaningful contact by phone with students and their Learning Coach;
Participates in the live online orientation sessions;
Oversees weekly office hours/help sessions to support new families through the Strong Start process;
Serves as a liaison between students and/or Learning Coaches and teachers and/or administration;
Identifies school programs, resources, assistance to help each family make the most of what the schools have to offer;
Increases professional knowledge and skills by attending required staff meetings; participating in school and K12 sponsored Professional Development and seeking other professional learning opportunities.

Requirements

What you’ll need

Two (2) years of college AND Two (2) years of experience in education OR Equivalent combination of education and related experience
Strong written and verbal communication skills.
Excellent problem-solving skills.
Organizational skills, multi-tasking abilities.
Adaptable and comfortable in a fast-paced work environment.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint); Web proficiency.
Familiarity with the online learning experience.
An ability to learn new technology tools quickly (ex. database and web-based tools).
Ability to travel 25% of the time.

Benefits

Comp & perks

health benefits
retirement contributions
paid time off
bonus eligibility

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Problem-Solving SkillsMulti-Tasking AbilitiesAdaptability