Related Services Operations Specialist

Stride, Inc.

Supports national related services operations, emphasizing therapist registration, vendor compliance, and administrative tasks. Provides operational support to school coordinators and department leaders in a remote capacity.

Posted 4/24/2026full-timeRemote • Virginia • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Supports national related services operations with an emphasis on therapist registration, system access management, vendor compliance activities, resource development, and high volume administrative tasks required to keep the Related Services department running efficiently.
Maintains therapist records and data; creates/implements/documents processes that ensure data validity in Stride and 3rd party databases.
Works with staff to ensure the program is in compliance with and meets all audit requirements.
Registers contracted therapists in the NERM system.
Utilizes ServiceNow to manage, triage, and track tickets and follow-up actions.
Assists with related service vendor risk management activities.
Develops and tracks Risk Response Plans for vendors identified as “not effective.”
Supports development, organization, and implementation of K12 Zone resources, including student activity content for use between therapy sessions.
Provides operational support to school-based coordinators, managers, and departmental leaders.
Supports the contractor interview process, including reviewing HireVues, sending and reviewing tech assignments, and scheduling live interviews.
Assists with onboarding tasks such as system access setup, asynchronous assignment tracking, and synchronous training sessions.
Verifies contractor hours, comparing billed vs. allotted hours and billed hours vs. work completed.
Supports reviews across Simplify, RSM, and other systems used for timesheet reconciliation.

Requirements

What you’ll need

High School Diploma AND
Four (4) years of relevant work experience OR
Equivalent combination of education and experience
Great organizational and time management skills
Strong written and verbal communication skills
Strong technology skills
Experience using search engines (internet) for research projects
Experience using a student information system and/or other type of database
Proficient in MS Excel, MSWord, and Outlook
Ability to clear required background check

Benefits

Comp & perks

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Hard Skills & Tools

data managementprocess documentationrisk managementtimesheet reconciliationdatabase managementadministrative tasksvendor compliancetherapist registrationaudit complianceresource development

Soft Skills

organizational skillstime managementwritten communicationverbal communicationtechnology skills