Customer Support

• Works closely with School Operations Manager to manage projects and perform systems tasks for major school events (weekly enrollment, Re-Registration, Semester End Transition, Year End Transition)
• Ensure the school is in compliance with and meets all audit requirements
• Maintain and ensure student academic records and processes (including Square9 database, PowerSchool, graduation plans, report cards, transcripts, records distribution)
• Assist with the development and drafting of school policies and procedures and training standards
• Foster strong working relationships with Academics, Operations, Enrollment, Sales, Account Management, vendors, districts, state and other education stakeholders
• Provide troubleshooting and solutions to intricate customer issues using critical thinking and advanced knowledge of systems, products, and processes
• Identify and work with management and cross-functional teams to implement procedural changes
• Contribute to the integrity, confidentiality, and security of all student records
• Adhere to organization best practices to ensure operational efficiency and customer experience
• Responsible for MCIR (immunization) reporting
• Responsible for student computer replacement orders
• Lead pupil accounting audit
• Generate and maintain electronic data records for child accounting, special education child accounting, and residency requirements
• Assist with state reporting
• Assist with teacher and staff support issues, including solving/escalating basic systems and technology problems, ordering and reclaiming equipment and materials, and training staff on K12 systems

School Operations Support Specialist

Salary

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About the role

Requirements