Customer-Facing Training Specialist, Retail
Nestle
School Operations Support Specialist
Stride, Inc.
full-time
Posted on:
Origin: • 🇺🇸 United States • Florida
Visit company websiteSalary
💰 $20 - $22 per hour
Job Level
JuniorMid-Level
About the role
- Works closely with School Operations Manager to manage projects and perform systems tasks for major school events (weekly enrollment, Re-Registration, Semester End Transition, Year End Transition)
- Ensure the school is in compliance with and meets all audit requirements
- Maintain and ensure student academic records and processes (including Square9 database, PowerSchool, graduation plans, report cards, transcripts, records distribution)
- Assist with the development and drafting of school policies and procedures and training standards
- Foster strong working relationships with Academics, Operations, Enrollment, Sales, Account Management, vendors, districts, state and other education stakeholders
- Provide troubleshooting and solutions to intricate customer issues using critical thinking and advanced knowledge of systems, products, and processes
- Identify and work with management and cross-functional teams to implement procedural changes
- Contribute to the integrity, confidentiality, and security of all student records
- Adhere to organization best practices to ensure operational efficiency and customer experience
- Responsible for MCIR (immunization) reporting
- Responsible for student computer replacement orders
- Lead pupil accounting audit
- Generate and maintain electronic data records for child accounting, special education child accounting, and residency requirements
- Assist with state reporting
- Assist with teacher and staff support issues, including solving/escalating basic systems and technology problems, ordering and reclaiming equipment and materials, and training staff on K12 systems
Requirements
- Residency Requirements: Florida
- High School diploma or GED
- At least 2 years of related experience
- Ability to clear required background check
- Great organizational and time management skills
- Proficient MS365; web proficient
- Strong technology skills
- Experience using search engines (internet) for research projects
- Experience using a student information system and/or other type of database
- Strong written and verbal communication skills
- Ability to travel 20% of the time
- Ability to work independently, typically 40+ hours per week
- Ability to maintain a professional home office without distraction during workday
