Stream Digital Services

Customer Success Manager – EMEA

Stream Digital Services

full-time

Posted on:

Location Type: Hybrid

Location: Amsterdam • 🇳🇱 Netherlands

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Job Level

Mid-LevelSenior

Tech Stack

JavaScriptPythonRuby

About the role

  • Own the post-sales customer journey of our Enterprise Customer segment for your book of accounts
  • Coordinate and run onboarding sessions with product and engineering teams
  • Manage releases and go-lives of our customers using our products and ensure smooth deployments
  • Use product knowledge to drive adoption of the features and challenge accounts with lower adoption to lower contraction and churn risks
  • Hold Strategic Business Reviews with your largest customers
  • Continually monitor the health of your book of business using our CSMP
  • Own the data hygiene of your accounts and their paperwork in our systems
  • Run the renewal cycles with your book of accounts, negotiate contracts, and partner with the accounts team for cross-sell and upsell opportunities

Requirements

  • Have 3+ years of experience as an account manager or CSM
  • Are not afraid to challenge the status quo of a workflow to define new best practices
  • Are able to grasp technical products and concepts quickly
  • Understand how to gauge the value a product provides to a problem
  • Work seamlessly across departments - product, support, engineering, sales, and finance
  • Bonus points: You have experience working with a high growth SaaS startup
  • Have engineering experience (JavaScript, Ruby, Python, etc)
  • Are proficient in using Salesforce, Hubspot, a CSMP (such as ChurnZero, Vitally, Gainsight)
Benefits
  • 28 days paid time off plus paid Dutch holidays
  • Company equity
  • A pension scheme
  • Hybrid work flexibility (3 days in-office)
  • A Learning and Development budget
  • Commute coverage: NS business card or a company bike
  • Fitness stipend
  • Bi-weekly in-office chair massages by a professional
  • MacBook Pro and peripherals provided
  • Healthy catered team lunches and plenty of snacks
  • A generous relocation package, visa sponsorship and 30% ruling support
  • An office in the heart of Amsterdam
  • The opportunity to attend or present at global conferences and meetups
  • The possibility to visit our office in Boulder, CO

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
account managementcustomer success managementJavaScriptRubyPythondata hygienecontract negotiationcross-sellingupsellingproduct adoption
Soft skills
strategic thinkingcommunicationcollaborationproblem-solvingadaptabilitycustomer advocacynegotiationworkflow optimizationinterpersonal skillsanalytical skills