Customer Success Manager

Stravito

Customer Success Manager focusing on creating value for enterprise clients in the US. Managing customer relationships and enhancing user engagement while collaborating with cross-functional teams.

Posted 5/9/2026full-timeRemote • Montana, New Jersey, New York, North Carolina, Ohio, South Carolina, Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Manage, support and develop a portfolio of enterprise customers (B2B)
Connect with stakeholders (executive level and day to day) to understand and develop expertise when it comes to what drives user value and engagement
Develop the business by identifying patterns and synergies between different end-user use cases
Proactively share customer learnings and insights with the broader Stravito team
Report to the Lead Customer Success Manager for the US
Work closely with Product, Tech & Design to make it happen!

Requirements

What you’ll need

3-5 years experience as a Customer Success Manager
Previous experience managing for complex enterprise accounts
“Customer mindset” - knowing what to listen for, be able to separate between what is being said and what the underlying drivers are
Business-orientation - constantly thinking of how to grow and scale your customer
Ability to thrive in start-up and remote-first environments
Strong interpersonal and communication skills
Fluency in English, both spoken and written

Benefits

Comp & perks

remote-first and globally spread team with company events a couple of times each year as the icing on the cake 🎂
fun, collaborative environment where everyone truly cares and helps each other
zero micro-management
encouraged to cultivate your own processes while giving and receiving feedback for improvement
competitive compensation package
possibility of working with cutting-edge technology in our industry (such as GenAI)

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

interpersonal skillscommunication skillscustomer mindsetbusiness orientationability to thrive in start-up environmentsability to thrive in remote-first environments