Manager, CX AI Strategy

Strava

CX AI Strategist responsible for AI strategy and execution at Strava. Leading CX team to improve customer support and experience with AI-driven tools.

Posted 5/5/2026full-timeSan Francisco • California • 🇺🇸 United StatesMid-LevelSenior💰 $130,000 - $140,000 per yearWebsite

About the role

Key responsibilities & impact

Lead and develop a team of CX agents focused on knowledge management
Use data to guide decision-making
Define and track AI metrics
Own our AI roadmap
Operationalize AI tooling across the CX org
Collaborate cross-functionally
Stay one step ahead of emerging AI tools
Champion internal adoption of AI

Requirements

What you’ll need

4+ years of experience working at the intersection of CX and technology
At least 2 years of people management experience
Proven success owning and executing AI or automation initiatives
Strong technical fluency with AI-enabled CX tools like Decagon, Intercom Fin, Zendesk AI, Zapier
Experience implementing self-serve systems
Sharp analytical mind
Exceptional written and verbal communication skills
Proven track record of cross-functional collaboration
Strong sense of ownership

Benefits

Comp & perks

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Hard Skills & Tools

AI metricsAI roadmapAI toolingself-serve systemsautomation initiativesdata analysis

Soft Skills

people managementanalytical skillswritten communicationverbal communicationcross-functional collaborationownership