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Commercial Operations Manager
STRATOS TechnologiesCommercial Operations Manager ensuring operational excellence for STRATOS Technologies by designing workflows and maintaining systems. Collaborating with co-founders and delivering consistent performance across teams.
Core Competencies
Role fitUse this summary to align your resume positioning with the role.
Demonstrates expertise in operations management, project management, and knowledge management, with a focus on developing processes, playbooks, and workflows that enhance operational excellence. Strong written communication skills and a proactive mindset are essential for collaborating across teams and supporting leadership in a scaling startup environment.
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About the role
Key responsibilities & impact- The Commercial Operations Manager ensures complexity doesn't slow us down
- You'll design and maintain the playbooks, processes, and knowledge systems that help our commercial team deliver consistently excellent work
- Develop and maintain customer rollout playbooks, from onboarding to ongoing value delivery
- Build and curate our internal knowledge base, capturing insights and best practices from customer engagements
- Establish repeatable processes, templates, and workflows that drive operational excellence
- Track and coordinate cross-functional workstreams so nothing falls through the cracks
- Distil patterns across engagements into structured recommendations that improve future rollouts
- Support the co-founders with operational, finance-related, and other priorities critical to a scaling startup
Requirements
What you’ll need- 3–5 years in operations, project management, knowledge management, or a similar structure-bringing role
- Exceptional organisational skills and high attention to detail, without losing the bigger picture
- Strong written communication — you document processes clearly and concisely
- A proactive, ownership-driven mindset
- Comfort working across teams and seniority levels, including with founders
- German language is a plus
Benefits
Comp & perks- A category-defining startup transforming how industrial companies operate and compete
- High visibility and direct work with the co-founders from day one
- Close mentorship from experienced operators and a steep, rewarding learning curve
- Highly competitive compensation plus a stock options program and private health insurance
- A great London office in Farringdon, and a company committed to being net-zero CO₂ and donating 1% of revenue to social causes