Strategize it Inc.

QA Engineer

• Develop and maintain project quality assurance checklists, standards, and procedures.
• Ensure project activities comply with organizational policies, methodologies, and quality standards.
• Define quality metrics, acceptance criteria, and performance indicators for project deliverables.
• Participate in project planning activities to incorporate quality requirements early in the project lifecycle.
• Identify quality risks and recommend mitigation strategies.
• Conduct quality assurance reviews of project documentation, deliverables, and processes.
• Perform regular project audits to assess compliance with governance, methodologies, and established standards.
• Review project artifacts including business requirements, design documents, test plans, user stories, and training materials.
• Monitor adherence to project management frameworks such as Agile, Waterfall, or Hybrid methodologies.
• Document audit findings and track corrective actions to completion.
• Monitor project quality metrics and key performance indicators (KPIs).
• Analyze quality-related trends and identify opportunities for improvement.
• Prepare and present quality assurance reports to project teams, management, and stakeholders.
• Escalate quality concerns, risks, and non-compliance issues when necessary.
• Maintain quality dashboards and reporting tools.
• Identify inefficiencies and gaps in project delivery processes.
• Recommend and implement continuous improvement initiatives to enhance project quality.
• Support the development and refinement of quality assurance frameworks, templates, and best practices.
• Facilitate lessons learned sessions and incorporate findings into future projects.
• Promote a culture of quality and continuous improvement across project teams.
• Work closely with project managers, business analysts, technical teams, vendors, and stakeholders to ensure quality expectations are understood and met.
• Provide guidance and coaching on quality standards, policies, and procedures.
• Participate in project governance meetings, status updates, and quality review sessions.
• Collaborate with testing teams to ensure defects, issues, and risks are effectively managed.
• Support stakeholder acceptance and quality sign-off processes.
• Assess project risks related to quality, compliance, and process adherence.
• Ensure projects comply with applicable regulatory, security, privacy, and organizational requirements.
• Monitor implementation of corrective and preventive actions.
• Verify that issue resolution activities meet defined quality standards.
• Maintain audit trails and supporting documentation for compliance purposes.
• Review and validate project documentation for completeness, accuracy, consistency,and traceability.
• Ensure document version control and record management practices are followed.
• Maintain quality assurance records, audit logs, and review documentation.
• Support the development of project standards, templates, and procedural documentation.
• Conduct project quality reviews and gate assessments.
• Evaluate project deliverables against defined acceptance criteria.
• Audit project documentation and governance artifacts.
• Track quality-related issues, risks, and corrective actions.
• Prepare quality status reports and dashboards.
• Facilitate lessons learned and continuous improvement workshops.
• Review requirements, design documents, testing results, and implementation plans.
• Monitor project compliance with organizational standards and methodologies.
• Participate in project steering committee and governance meetings.
• Support project managers in resolving quality-related concerns.

Quality Assurance Analyst

Architect

• Design, implement, and improve ITSM processes including Incident, Change, Problem, Knowledge, Request, CMDB, IT Asset Management (ITAM), and Service Catalog Management.
• Facilitate CAB, Change Reviews, Problem Reviews, Knowledge Reviews, workshops, and stakeholder sessions.
• Develop end-to-end recommendations including governance, risks, impacts, implementation approach, and execution plans.
• Create practical process documentation, procedures, standards, work instructions, and governance models.
• Translate business requirements into ServiceNow-aligned processes and solutions.
• Partner with stakeholders, technical teams, and leadership to drive decisions and outcomes.
• Support ITSM governance, service management maturity, CMDB governance, and Asset Management practices.
• Support process adoption, organizational change, and continuous improvement initiatives.

ITSM Business Architect

Solutions Engineer

• Work with business areas to identify opportunities for artificial intelligence and automation.
• Engage directly with business users to understand needs and document requirements.
• Assess the appropriateness of AI solutions and design, build, test, and support practical solutions.
• Move solutions from concept through implementation, including discovery, solution design, prototype development, and deployment support.
• Collaborate with clients’ security, privacy, architecture, and technology teams to ensure solutions are secure and meet applicable standards.
• Consider risks and support security reviews, ensuring solutions are aligned with access controls and operational support considerations.

AI Solution Architect

Business Analyst

• Provides day-to-day production support to various business areas
• Resolves moderately complex business problems by analyzing and isolating reported issues
• Identifies stakeholders and facilitates effective communication
• Develops test plans and performs user acceptance testing
• Participates in sprint and cycle planning with the agile team

Senior Business Analyst

Platform Engineer

• Solution Design & Development: Design, develop, and deploy custom applications and integrations using Microsoft Dynamics 365 and Power Platform tools
• Customization & Configuration: Customize Dynamics 365 modules (Sales, Service, Marketing, etc.) and build Power Apps/Power Automate workflows
• Integration: Integrate Microsoft Dynamics 365 with other enterprise systems using web services, APIs, and connectors
• Data Analysis & Reporting: Leverage Power BI to create dashboards, reports, and data visualizations
• Collaboration with Stakeholders: Work with business analysts, project managers, and team members
• Quality Assurance & Testing: Ensure the quality and performance of applications by performing testing
• Coding and Testing: Write and deploy code to ensure applications meet quality standards
• Best Practices & Documentation: Develop and maintain technical documentation
• Data Management: Oversee data migration, integration, and data quality assurance processes
• Project Management: Participate in project planning and delivery
• Mentorship/Training: Mentor fellow developers on Dynamics related issues and provide support

Quality Assurance Analyst

ITSM Business Architect

AI Solution Architect

Senior Business Analyst

Dynamics 365/Power Platform Developer