IT Support Technician

Strategic Resources, Inc. (SRI)

Customer-oriented IT Support Technician providing technical support for IT systems and services. Ensuring compliance with policies while supporting daily operations and troubleshooting.

Posted 5/28/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $45,000 - $55,000 per yearWebsite

Tech Stack

Tools & technologies

Cyber SecurityDNSITSMTCP/IP

About the role

Key responsibilities & impact

Responsible for providing end-user technical support, maintaining IT systems and services, and ensuring compliance with organizational IT policies and standards.
Respond to and resolve trouble tickets in a timely and professional manner, ensuring high levels of customer satisfaction.
Provide technical support for desktops, laptops, mobile devices, printers, and related peripherals.
Perform user account administration, including account creation, modification, password resets, and access control.
Administer and support Microsoft 365 services, including Exchange Online, Teams, SharePoint, and OneDrive.
Perform system patch management to ensure operating systems and applications are up-to-date and secure.
Monitor and verify completion and integrity of daily system backups; escalate and remediate failed backups as needed.
Maintain hardware and software inventory, including asset tracking, lifecycle management, and documentation.
Install, configure, and troubleshoot software and hardware components.
Assist with onboarding and offboarding processes, including system access and equipment provisioning.
Document technical procedures, solutions, and knowledge base articles.
Monitor system performance and escalate issues to senior IT staff when necessary.
Ensure compliance with cybersecurity policies, procedures, and best practices.
Provide basic network troubleshooting, including connectivity and access issues.
Support IT projects, upgrades, and deployments as assigned.
Perform routine maintenance of IT systems and equipment.
Provide user training and guidance on IT systems and applications.

Requirements

What you’ll need

At least one (1) year of experience in IT support, help desk, or a related technical role.
Strong customer service and communication skills.
Experience with Microsoft 365 administration and support.
Familiarity with ticketing systems and IT service management (ITSM) practices.
Basic knowledge of networking concepts (TCP/IP, DNS, DHCP).
Experience with Windows operating systems and standard desktop applications.
Ability to manage multiple tasks and work in a fast-paced environment.
Strong problem-solving and troubleshooting skills.
Must be able to obtain and maintain a favorable background investigation.
Must be a U.S. Citizen.
Proficient in English, both written and oral.
Experience with asset management tools and inventory tracking systems preferred.
IT certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Strategic Resources, Inc. (SRI) Website LinkedIn All Job Openings 1001 - 5000 employees Founded 1988 Healthcare Services
Information Technology
Management Consulting Strategic Resources, Inc. (SRI) is an international, ISO 9001:2015 certified, CMMI Level 3 rated full-service provider with over 37 years of experience in the Federal and commercial marketplaces. SRI offers a range of services in healthcare, information technology, telecommunications, engineering, logistics, and management consulting, focusing on quality and customer satisfaction. The company combines the stability of a large contractor with the responsiveness of a small business, delivering tailored solutions to meet the needs of its clients. IT Support Technician 🔥 0 minutes ago 🇺🇸 United States – Remote 💵 $45k - $55k / year ⏰ Full Time 🟢 Junior 📞 Support Engineer 🚫👨‍🎓 No degree required Cyber Security DNS ITSM TCP/IP Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Responsible for providing end-user technical support, maintaining IT systems and services, and ensuring compliance with organizational IT policies and standards.
Respond to and resolve trouble tickets in a timely and professional manner, ensuring high levels of customer satisfaction.
Provide technical support for desktops, laptops, mobile devices, printers, and related peripherals.
Perform user account administration, including account creation, modification, password resets, and access control.
Administer and support Microsoft 365 services, including Exchange Online, Teams, SharePoint, and OneDrive.
Perform system patch management to ensure operating systems and applications are up-to-date and secure.
Monitor and verify completion and integrity of daily system backups; escalate and remediate failed backups as needed.
Maintain hardware and software inventory, including asset tracking, lifecycle management, and documentation.
Install, configure, and troubleshoot software and hardware components.
Assist with onboarding and offboarding processes, including system access and equipment provisioning.
Document technical procedures, solutions, and knowledge base articles.
Monitor system performance and escalate issues to senior IT staff when necessary.
Ensure compliance with cybersecurity policies, procedures, and best practices.
Provide basic network troubleshooting, including connectivity and access issues.
Support IT projects, upgrades, and deployments as assigned.
Perform routine maintenance of IT systems and equipment.
Provide user training and guidance on IT systems and applications. 🎯 Requirements
At least one (1) year of experience in IT support, help desk, or a related technical role.
Strong customer service and communication skills.
Experience with Microsoft 365 administration and support.
Familiarity with ticketing systems and IT service management (ITSM) practices.
Basic knowledge of networking concepts (TCP/IP, DNS, DHCP).
Experience with Windows operating systems and standard desktop applications.
Ability to manage multiple tasks and work in a fast-paced environment.
Strong problem-solving and troubleshooting skills.
Must be able to obtain and maintain a favorable background investigation.
Must be a U.S. Citizen.
Proficient in English, both written and oral.
Experience with asset management tools and inventory tracking systems preferred.
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Hard Skills & Tools

technical supportuser account administrationsystem patch managementnetwork troubleshootingMicrosoft 365 administrationWindows operating systemsasset managementtroubleshootingbackup managementsoftware installation

Soft Skills

customer servicecommunicationproblem-solvingtime managementorganizational skillsinterpersonal skillstrainingdocumentationadaptabilityteam collaboration

Certifications

CompTIA A+CompTIA Network+Microsoft certifications