IT Manager, Emerging Technology

Strategic Education, Inc

IT Manager leading software solutions design and delivery for educational platforms. Driving chatbot and conversational AI development while managing IT teams and budgets.

Posted 5/22/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $106,500 - $159,800 per yearWebsite

Tech Stack

Tools & technologies

CloudGoogle Cloud Platform

About the role

Key responsibilities & impact

Lead a team responsible for the design, delivery, and continuous improvement of software solutions
Define the vision, architecture, and roadmap for enterprise-scale student support Conversational AI chatbot solutions
Own the end-to-end strategy, design, and delivery of conversational AI platforms
Lead the development and optimization of chatbots using CX Agent Studio, Dialogflow CX and GCP services
Manage and mentor a team of developers and engineers
Establish priorities, KPIs, and success metrics to balance delivery, quality, and innovation
Collaborate with cross-functional stakeholders to align solutions with business needs
Ensure chatbot solutions are scalable, secure, and aligned with enterprise architecture standards
Oversee budget planning, forecasting, and cost optimization for chatbot platforms and cloud infrastructure
Monitor system performance, usage analytics, and continuously improve chatbot effectiveness
Drive adoption of best practices in software engineering, DevOps, and agile methodologies
Provide regular updates to leadership on project progress, risks, and financial status
Ensure compliance with data privacy, security, and accessibility standards
Champion continuous improvement and innovation in AI-driven student support
Manage relationships with external vendors and partners

Requirements

What you’ll need

6+ years of experience in software development, systems integration, or IT solutions
2+ years of leadership experience managing technical teams
5+ years of experience with cloud platforms (GCP strongly preferred)
1+ year of experience with conversational AI platforms
1+ year of experience with budgeting, cost management, and financial planning for IT projects
1+ year of experience managing budgets and vendor/platform costs
Bachelor's degree from an accredited institution or equivalent experience in Computer Science/Information Technology

Benefits

Comp & perks

Medical, dental, vision, life and disability plans
Well-being incentives
Parental leave
Paid time off
Certain paid holidays
Tax saving accounts (FSA, HSA)
401(k) retirement benefit
Employee Stock Purchase Plan
Tuition assistance
Entertainment and retail discounts
Overtime pay for non-exempt employees

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

software developmentsystems integrationcloud platformsconversational AIchatbot developmentbudgetingcost managementfinancial planningDevOpsagile methodologies

Soft Skills

leadershipmentoringcollaborationcommunicationprioritizationinnovationcontinuous improvementrelationship management