Associate Learner Support Representative

Strategic Education, Inc

Support prospective and new students by assisting them with the Sophia Learning platform. Help navigate systems and resolve issues for a smooth learning experience.

Posted 5/14/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $19 - $19 per hourWebsite

About the role

Key responsibilities & impact

Assist students in creating and managing their accounts
Guide students through the process of adding courses and navigating their learning environment
Provide detailed support on accessing and utilizing resources available through the Sophia platform
Explain the functionality and features of Sophia
Help students resolve login issues by providing instructions for password resets
Troubleshoot basic technical issues
Identify and escalate more complex issues to the appropriate internal teams

Requirements

What you’ll need

1+ year of Contact Center/Admin (phone/chat) experience is preferred
Experience working in education or academia
Proficiency in Microsoft Office
Bilingual Speaker preferred (Spanish)
High school diploma
Applicants must be authorized to work in the United States
Visa sponsorship is not available for this position.

Benefits

Comp & perks

Medical, dental, vision, life and disability plans
Well-being incentives
Parental leave
Paid time off
Certain paid holidays
Tax saving accounts (FSA, HSA)
401(k) retirement benefit
Employee Stock Purchase Plan
Tuition assistance
Entertainment and retail discounts
Overtime pay if applicable

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Microsoft Officetechnical troubleshootingaccount management

Soft Skills

customer supportcommunicationproblem-solvingguidanceescalation

Certifications

high school diploma