IT Manager

Strategic Education, Inc

IT Manager leading a team in delivering software solutions for student support platforms, focusing on chatbot technologies and technical leadership.

Posted 4/27/2026full-timeRemote • Minnesota • 🇺🇸 United StatesMid-LevelSenior💰 $106,500 - $159,800 per yearWebsite

Tech Stack

Tools & technologies

CloudGoogle Cloud Platform

About the role

Key responsibilities & impact

Lead a team responsible for the design, delivery, and continuous improvement of software solutions.
Define the vision, architecture, and roadmap for enterprise-scale student support Conversational AI chatbot solutions.
Own the end-to-end strategy, design, and delivery of conversational AI platforms.
Lead the development and optimization of chatbots using CX Agent Studio, Dialogflow CX, and GCP services.
Manage and mentor a team of developers and engineers, including remote team members.
Establish priorities, KPIs, and success metrics to balance delivery, quality, and innovation.
Collaborate with cross-functional stakeholders to align solutions with business needs.
Ensure chatbot solutions are scalable, secure, and aligned with enterprise architecture standards.
Oversee budget planning, forecasting, and cost optimization for chatbot platforms and cloud infrastructure.
Monitor system performance, usage analytics, and continuously improve chatbot effectiveness.
Drive adoption of best practices in software engineering, DevOps, and agile methodologies.

Requirements

What you’ll need

6+ years of experience in software development, systems integration, or IT solutions.
2+ years of leadership experience managing technical teams.
5+ years of experience with cloud platforms (GCP strongly preferred).
1+ year of experience with conversational AI platforms.
1+ year of experience with budgeting, cost management, and financial planning for IT projects.
1+ year of experience managing budgets and vendor/platform costs.
Bachelor's degree from an accredited institution or an equivalent level of experience in Computer Science/Information Technology.

Benefits

Comp & perks

Health insurance
Dental insurance
Vision insurance
Life insurance
Disability plans
Parental leave
Paid time off
Certain paid holidays
Tax saving accounts (FSA, HSA)
401(k) retirement benefit
Employee Stock Purchase Plan
Tuition assistance
Entertainment and retail discounts
Overtime pay eligibility

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

software developmentsystems integrationIT solutionscloud platformsconversational AIchatbot developmentbudgetingcost managementfinancial planningagile methodologies

Soft Skills

leadershipteam managementmentoringcollaborationprioritizationcommunicationinnovationproblem-solvingperformance monitoringstakeholder alignment

Certifications

Bachelor's degree in Computer ScienceBachelor's degree in Information Technology