Strategic Education, Inc

Associate Financial Aid Advisor

Strategic Education, Inc

full-time

Posted on:

Location Type: Hybrid

Location: United States

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Salary

💰 $18 - $27 per hour

About the role

  • Providing best-in-class financing and financial aid support to learners
  • Personalized interactions through different communication channels (phone, email, chat, text)
  • Coaching learners through key decisions and solutions regarding funding programs
  • Engaging in team dialogue to improve team performance
  • Proactively assessing learner needs regarding financing plans
  • Assisting learners in understanding and utilizing their financing plan
  • Leveraging tools, systems, and software applications to optimize learner engagement

Requirements

  • 1+ year in financial aid contact role or customer experience support/advisor
  • Bachelor’s degree preferred
  • Proficiency in Microsoft Office Suite
  • Fundamental understanding of FAST goals and university goals
  • Comfort with federal regulations and policies
Benefits
  • medical, dental, vision, life and disability plans
  • well-being incentives
  • parental leave
  • paid time off
  • certain paid holidays
  • tax saving accounts (FSA, HSA)
  • 401(k) retirement benefit
  • Employee Stock Purchase Plan
  • tuition assistance
  • entertainment and retail discounts
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
financial aidcustomer experience supportfunding programslearner engagementMicrosoft Office Suite
Soft Skills
coachingcommunicationteam performance improvementproactive assessmentpersonalized interaction