Workday Customer Success Lead

Strada

Customer Success Lead managing successful delivery of post-implementation Tier 3 services to Strada clients. Fostering client relationships and collaborating with internal teams in SaaS solutions delivery.

Posted 7/21/2026full-timeRemote • 🇦🇺 AustraliaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in account management and service delivery within technical solutions, particularly in SaaS and ERP environments. Strong ability to manage client relationships, coordinate project delivery, and ensure adherence to governance processes and documentation standards.

Highest-signal resume keywords

Account ManagementService DeliverySaaS SolutionsEnterprise Resource Planning (ERP)Software Development Life Cycle (SDLC)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical Solutions DeliveryAgile MethodologiesHours ReportingInvoice ManagementClient Scorecards

Soft Skills

Strong Communication SkillsConsultative SkillsRelationship Management

Tools & Technologies

Governance ProcessesWorkflow ToolsAudit Reports

Industry Keywords

Human ResourcesHuman Resources Information System (HRIS)Client DeliveryProject Management

Tech Stack

Tools & technologies

ERPSDLC

About the role

Key responsibilities & impact

Manage and foster strong relationships with aligned clients (typically, 8-12 clients)
Act as the first escalation point for delivery concerns and new requests
Partner with the Sales Team and other internal Strada teams in growing existing client revenue and winning new client business
Ensure adherence to Strada workflow and documentation standards by consultants aligned to the relationship through governance processes and tools such as workflow, hours reports, invoices, audit reports, etc.
Provide hours reporting to clients to support client's accrual processes, this includes running reports on a weekly basis, following up and resolving all discrepancies with resource hours
Responsible for invoice approvals and the review of the invoices; follow up with clients to ensure payment and coordinate meetings with accounting in the event of a payment discrepancy
Create and maintain customer Scorecards as per platform standard practices
Manage client delivery through coordination with aligned functional and technical Subject Matter Experts
Identify out of scope tasks; strive to close or complete tasks early or on schedule by maintaining task momentum within internal and client team
Coordinate and lead internal and/or client-facing meetings needed to prioritize work, deliver tasks, track/report status, address project risks, etc.

Requirements

What you’ll need

5+ years of account management / service delivery experience in technical solutions delivery (SaaS)
3+ years of experience working in Human Resources or Human Resources Information System consulting or similar project experience (preferred)
Experience with Software Development Life Cycle (SDLC) and/ or Agile Methodologies
Experience managing and delivering Enterprise Resource Planning (ERP) solutions
Proven consultative skills to guide client and internal discussions to agreement of solutions in a timely manner
Strong communication skills, both verbal and written, including clear articulation of complex messages and requirements

Benefits

Comp & perks

health coverage
wellbeing programs
paid leave (vacation, sick, parental)
retirement plans
learning opportunities