Administration

• Be responsible for the benefits administration for client’s employees located in EMEA region
• Resolves cases and enter benefits data in the system for our client’s employees
• Collaborates with the client to resolve requests they may have related to a service or an escalated employee issue
• Works daily with other Strada Colleagues, third-party providers, and client contacts to ensure seamless process delivery for our clients’ employees
• Processes reports utilizing various data extraction tools to meet client plan rules and/or resolve issues.
• Works with Excel Calculation sheets
• Problem solves issues by analyzing system data to determine gaps in functionality as compared to client plan rules to arrive at the true root cause of an issue.
• Demonstrates quality assurance fundamentals by executing test plans to ensure client plan rules meet systematic specifications
• Provides input in the process design and technology capabilities to ensure optimal process support from a benefits perspective
• Provides creative solutions to continuously improve and optimize client delivery
• Participates in system testing during Internal Acceptance Testing and supporting User Acceptance Testing, as required
• Opportunity to oversee and coach others with regards to a specific project and/or process
• Contributes to and leads projects utilizing standard project management disciplines
• Takes an active part in Process Transition from Client to Strada office, as required

Benefits Administration Delivery Analyst, Dutch Speaker

Associate Network Expense Administrator

Senior Benefits Administration Delivery Specialist, Dutch Speaker