Principal IT Analyst – Veeva Quality
Biogen
TableauVault
Benefits Analyst
Strada
full-time
Posted on:
Location Type: Remote
Location: Remote • Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $49,560 - $92,040 per year
Job Level
Mid-LevelSenior
About the role
- Collaborates with the client to resolve requests they may have related to a project or an escalated employee issue
- Resolves cases and/or systematic edits for our clients’ employees
- Works daily with other Strada colleagues, third-party providers, and client contacts to ensure seamless process deliver for our clients’ employees
- Manages own work and communicates status to team
- Understands how to utilize the data in Workday to perform root cause analysis and trending for continuous improvement opportunities
- Create tickets as needed and follow up on the status, reporting back to the appropriate team member.
- Demonstrates quality assurance fundamentals by reviewing/executing test plans to ensure system specifications are as expected
Requirements
- Bachelor’s degree or equivalent work experience
- Strong analytical and problem-solving skills with attention to detail
- Experience working in a virtual, team-oriented, collaborative environment
- Strong client-service orientation
- Self-starter who demonstrates discipline and motivation in all aspects of job performance
- Ability to effectively prioritize and execute tasks while under pressure
- Excellent verbal and written communication skills and the ability to interact professionally with internal and external contacts
- Experience working with tools to manage workflow/issue tracking (e.g., Atlassian Jira) is a plus
- Knowledge of Employee Benefits is a plus
- Workday experience is a plus
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
root cause analysisdata analysisquality assurancetest planssystem specifications
Soft skills
analytical skillsproblem-solving skillsattention to detailclient-service orientationself-starterdisciplinemotivationprioritizationtask executioncommunication skills
Certifications
Bachelor’s degree
