Strada

Senior SAP Support Consultant, UK Payroll

Strada

full-time

Posted on:

Location Type: Remote

Location: United Kingdom

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Job Level

Senior

Tech Stack

ServiceNow

About the role

  • Provide application support to payroll customers through advice, guidance, and appropriate technical activities.
  • Manage incidents, requests and changes from external customers using the ServiceNow tool in a timely and accurate manner, using ITIL principles.
  • Provide functional analysis and guidance on UKI payroll processing queries.
  • Act as the lead for the UKI Payroll AMS team, acting as a mentor to junior colleagues, chairing the daily standup call and working alongside the management team to advise on planning and knowledge transfer activities.
  • Act as a Single Point of Contact (SPOC) for one or more customers, to provide a key point of contact with in-depth knowledge of their setup and payroll processing cycles.
  • Ensure client documentation is updated to reflect changes made to their systems.
  • Manage change requests (typically less than 20 days) from requirements gathering to estimation, unit testing and deployment, to deliver high quality solutions which meet our customers’ business requirements.
  • Provide updates on status and progress to the SAP Support Lead via daily standup calls to flag blockers and share information with the wider team.
  • Join customer facing issues calls to provide updates on incidents logged with the team.
  • Use analytical skills to identify and resolve defects, ensuring the customer is happy with the resolution provided.
  • Resolve complex defects related to overtime, social security calculation, legal reporting, allowances, sickness, taxes, posting, payslips, RTI and other UK specific payroll areas.
  • Work according to Strada best practices around change and release management.
  • Manage the testing and implementation of SAP patches including HRSP and CLC updates.
  • Support End of Year/Start of Year processes alongside the customer’s payroll team.

Requirements

  • Must have hands on experience of UKI Payroll – Schemas, PCRs, wage type creation, basic pay configuration, etc.
  • Proven experience working with SAP Payroll systems (SuccessFactors ECP is a plus) providing maintenance, troubleshooting, configuration and support.
  • Ability to prioritise work across multiple clients to ensure that deadlines are met and contractual SLA targets are achieved.
  • Strong communication skills to update customers using business rather than technical language.
  • In depth knowledge of payroll processes, systems, and UKI legislation.
  • Excellent communication and presentation skills.
  • Ability to build rapport with stakeholders at all levels.
  • Strong analytical and problem-solving skills with great attention to detail.
  • Ability to work both independently and as part of a team.
  • Flexibility around working hours if required due to critical payroll issues or escalations.
  • Systems implementation experience is not mandatory but would be beneficial.
  • Appetite to become a subject-matter expert on SAP SuccessFactors Employee Central Payroll (ECP) modules.
Benefits
  • Competitive salary.
  • Dedicated training programme, including ECP certification via SAP.
  • Contribution pension scheme.
  • Private medical insurance.
  • Life insurance.
  • Income protection insurance.
  • Fully-remote, flexible working options.
  • 25 days holiday per year in additional to public holidays (+ opportunity to buy/sell holiday days).
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
UKI PayrollSchemasPCRswage type creationbasic pay configurationSAP Payroll systemsSuccessFactors ECPtroubleshootingconfigurationchange management
Soft Skills
communication skillsanalytical skillsproblem-solving skillsattention to detailability to prioritizeflexibilityteamworkrapport buildingmentoringpresentation skills