Strada

Senior Local Service Transition Expert

Strada

full-time

Posted on:

Location Type: Remote

Location: China

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Job Level

Senior

About the role

  • Ensure country-level implementations move smoothly from project delivery into stable operations.
  • Oversee local transition activities and ensure delivery meets scope, quality, time, and budget.
  • Ensure local systems, documentation, configurations, and support structures are fully ready for go-live.
  • Stay current on local compliance rules, reporting obligations, and dependencies.
  • Deliver focused client training as needed, ensuring both clients and internal Operations are fully prepared for go-live.
  • Lead local workshops to ensure clients understand the in-scope services defined in the global contract.
  • Help clients understand the implementation methodology covering PIX phases and deliverables.
  • Onboard the BAU Operations team into the project.
  • Prepare the Payroll Calendar and Trusted Source List.
  • Provide required system access to clients and Operations team members.
  • Implement local service delivery tools (case management, call center tools, SLA reporting tools, etc.).
  • Coordinate and deliver client training to ensure readiness for go-live.
  • Coordinate BAU Operations training to ensure operational readiness for go-live.
  • Direct and plan work, objectives, and resource models for transition-to-Operations activities.
  • Identify and communicate risks promptly.
  • Monitor the delivery of the transition to ensure it remains within agreed scope, quality, timelines, and budget.
  • Prepare and oversee the hypercare period.

Requirements

  • Expertise of 2-4 years in PY-HR work is required.
  • Experience in implementation teams at ST workstream is required.
  • 2-4 years of expertise/knowledge in client management is needed.
  • +3 years experience/knowledge in Strada systems and tools and different payroll systems in the market is required.
  • Experience in coordination between different stakeholders within an organization.
  • Good English skills written and verbal (additional language is highly beneficial).
  • Highly organized with the ability to oversee large and multiple projects.
  • Good PC Literacy – Microsoft and Smartsheet usage is a plus.
  • The role will involve local country and international travel and time away from home.
  • Experience in working closely with operational teams.
  • Ability to manage process/service workshops with multiple customer contacts.
  • Service testing experience – System Integration Test, Scenario Based Test, Service Rehearsal and Parallel Runs.
  • Handling of knowledge transfer and service transitions.
Benefits
  • competitive total rewards package
  • continuing education & training
  • tremendous potential with a growing worldwide organization
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
PY-HRclient managementStrada systemspayroll systemsservice testingSystem Integration TestScenario Based TestService RehearsalParallel Runsimplementation methodology
Soft Skills
highly organizedcommunicationrisk identificationproject managementstakeholder coordinationclient trainingteam onboardingworkshop facilitationtime managementadaptability