Strada

Agency Relations Analyst

Strada

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $61,950 - $115,050 per year

About the role

  • Oversee administration of tax filings and notice resolution with government tax agencies.
  • Work across Tax Filing Shared Services to mitigate escalations.
  • Respond to Client and Client Team inquiries.
  • Educate clients and provide subject matter expertise for payroll tax filing and notice resolution.
  • Support and provide timely research on compliance and regulatory issues.
  • Recognize need for process improvement and communicate to management; Support any process improvements/changes.
  • Meet periodically with Operation Services Manager and report metrics and any delivery issues.
  • Support implementation of new clients.
  • Support and oversee delivery operations, including Tax Filing suppliers.
  • Compile, report and analyze metrics.
  • Ability to problem solve and using tax knowledge and experience.
  • Responsible for calculation P&I and abatement letter request.
  • Research and resolve payroll tax notices in a timely manner, including abatement requests, calculation of Penalty and Interest, and identification of root cause and prevention measures.
  • Mentor and support colleagues.
  • Manage Tax Filing suppliers, as appropriate, to support accurate and timely delivery.
  • Approve checklists – work checklist queue.
  • Coordinate testing for updated interfaces.
  • Variance analysis control point when issue needs escalation or analysis.
  • Communicates effectively with the client and internal partners regarding ongoing operations and problem solving with analysis/resolution of tax related issues.
  • Ability to work under tight deadlines.
  • Understanding and applying knowledge of payroll tax to notice resolution and process improvements.

Requirements

  • High School Diploma and 3 years' experience in tax filing
  • Demonstrated strong verbal & written communication skills required
  • 2+ Years of Payroll Tax Filing experience
  • 2+ Years client interaction and management
  • Proficient in Excel, i.e. pivot tables, vlook-ups, macro development, etc
  • 2+ years’ experience with tax filing software required
  • Master Tax experience highly preferred
  • ADP Smart Compliance experience desired
Benefits
  • health coverage
  • wellbeing programs
  • paid leave (vacation, sick, parental)
  • retirement plans
  • learning opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
tax filingpayroll tax filingcompliance researchvariance analysisprocess improvementproblem solvingcalculation of Penalty and Interestabatement requestsmetrics analysisclient implementation
Soft Skills
communicationmentoringclient managementteam collaborationtime managementproblem solving