Supplier Relationship Manager – Global Travel
Strada
full-time
Posted on:
Location Type: Remote
Location: Remote • Texas • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Manage relationships with travel vendors (like airlines, hotels, and rental car companies) to ensure they meet the needs of the program and its travelers.
- This role involves negotiating rates, contracts, and ensuring the delivery of services that align with the program's goals, like cost-effectiveness and traveler satisfaction.
- Manage Meetings & Events process.
- Work with Strada business leaders to understand requirements and business outcomes to effectively negotiate deals that meet those needs.
- Lead governance process for tier A and B suppliers.
- Complete assigned special projects, meeting schedule, and quality requirements.
- Demonstrate ability to effectively manage projects with a pipeline of sourcing activities and deliver on associated timelines.
- Adopt and utilize Global Supplier Management tools and reporting mechanisms.
- Provide necessary visibility to Global Supplier Management leaders; escalate issues appropriately.
- Proactively maintain and build expertise by staying informed of industry trends and technology shifts.
- Function as the contractual point of contact between the company and suppliers, including executive and account leadership where required; manage the overall supplier relationship, including the goals and objectives of the business.
- Lead supplier governance routines, as defined by Global Supplier Management policies and supplier tiering.
- Ensure all documentation is accurate and maintained within the assigned data tools.
- Pro-actively prepare to renew / re-source agreements with expiring term dates.
- Construct financial and qualitative models to provide fact-based assessments of suppliers’ abilities to meet / exceed Strada’s needs at competitive price points.
- Lead Internal teams through the strategic sourcing process transactions.
- Lead in sourcing selection, following Strada’s processes and controls.
- Draft and negotiate contracts, in partnership with Legal, Finance and Business partners.
Requirements
- BA/BS in business, finance, supply chain management or appliable field.
- Advanced level knowledge of Travel operational processes.
- Advanced level knowledge managing client and/or third-party supplier contracts, with a detailed understanding of Terms and Conditions of the Services Agreement, Statements of Work and Fee Schedules
- Deep expertise in overseeing Governance routines and processes: change orders, Service Level Agreements, performance dashboards, escalation management, root cause analysis, risk mitigation, audit compliance (SOC I and SOC II), business continuity, data privacy, and related Governance routines.
- Strong financial acumen, including but not limited to P&L Management, budgets and forecasting, invoice validation, cost savings, ROI/cost modeling, and operational fee structures (i.e.: PEPM/PEPY, volume-based pricing, variable charges, RUs, minimum guarantees, and ARC/RRC)
- In-depth understanding of HIPAA, PHI, PII, GDPR and data privacy
- Excellent communication and relationship management skills with the ability to manage by influence and build trusted partnerships with internal and external stakeholders at all levels of the organization.
- Strong cross-cultural skills and experience collaborating with global teams.
- Solutions oriented, with a proven history of using facts, data, and cost modelling techniques to build business cases and influence decisions.
- Excellent organizational skills & interpersonal skills.
- Ability to work independently and effectively as part of a global team.
- Business analytics - Data driven with the ability to apply and use data analytics to gain deeper real-time insights into agent performance and trends.
- Results driven and proactive with ability to own and execute area of responsibility with excellence.
- Flexibility to work non-traditional shifts where required.
- 5+ years Travel Industry knowledge & experience.
- Experience in negotiation techniques; proven ability to deliver favorable agreements which meet business requirements.
- Experience in meeting and events coordination in a corporate environment.
Benefits
- health coverage
- wellbeing programs
- paid leave (vacation, sick, parental)
- retirement plans
- learning opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
contract negotiationfinancial modelingP&L managementbudgetingcost savingsdata analyticsgovernance routinesrisk mitigationinvoice validationtravel operational processes
Soft skills
communication skillsrelationship managementcross-cultural collaborationorganizational skillsinterpersonal skillssolutions orientedresults drivenindependent workinfluence managementproactive approach