About the role
- Responsible for service delivery of customer ledgers and internal stakeholders
- Main point of contact for outstanding receivables
- Maximize cash collections, active credit risk control, minimize aged debt and bad debt provisions, excellent customer service, minimize efficiency waste
- Support on/off shore activities
- Dispute Management – Dispute log and follow up on resolution with relevant owner. Ensure SLAs commitment.
- Promote clear, regular two-way communication between both parties
- Assist to reduce payment delays and unbilled debt in line with target requirements
- Proactive problem solving on Order to Cash activities: early billing, recurring issues and Purchase Order renewals
- Support on invoice dispatch, complete sanity check of invoices, ensure timely delivery of invoices to the customers
Requirements
- Strategic stakeholder management and influencing skills
- Strong inter-personal skills - able to pro-actively communicate at all levels
- Strong problem-solving skills and ability to look beyond own field or area of experience.
- Knowledge of Order to Cash Processes and Working Capital Strategies
- High level of personal motivation and focus with an ability to multi task
- Excellent attention to detail
- Experience working in a multinational organization (SSC environment)
- Excellent Reporting and Analytical skills
- Experience of using general ledger systems
- Knowledge of working with data warehouses and ERP systems
- Fluent in English and, ideally, another European languages (French, Dutch, German or Italian)
- health coverage
- wellbeing programs
- paid leave (vacation, sick, parental)
- retirement plans
- learning opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Order to Cash ProcessesWorking Capital StrategiesReporting skillsAnalytical skillsGeneral ledger systemsData warehousesERP systems
Soft skills
Strategic stakeholder managementInfluencing skillsInter-personal skillsProblem-solving skillsAttention to detailPersonal motivationMulti-taskingCommunication skills