IT Support Engineer

Stowe Family Law LLP

IT Support Engineer maintaining and improving IT infrastructure for Stowe Family Law. Resolving IT issues and collaborating with colleagues in a supportive environment.

Posted 5/19/2026full-timeLeeds • 🇬🇧 United KingdomMid-LevelSenior💰 £30,000 - £35,000 per yearWebsite

Tech Stack

Tools & technologies

CitrixCloudITSM

About the role

Key responsibilities & impact

Work with the IT team to maintain and improve Stowe Family Law's IT, communications, mobile and cloud infrastructure.
Receive, process, prioritise and resolve IT issues from staff in a timely and cost-effective manner.
Log work accurately in the IT service management platform, including outcomes, resolutions and useful knowledge base content.
Escalate issues to internal specialists or external suppliers where required, while retaining ownership and ensuring progress is communicated.
Administer and support users across Microsoft 365, Exchange, Entra ID, Active Directory, Intune, Teams and SharePoint.
Support Salesforce users and work with relevant teams or suppliers to resolve application and access issues.
Support telephony, contact and communications systems, including Vonage and RingCentral.
Troubleshoot hardware, peripherals, laptops, mobile devices, network connectivity, printing and office equipment.
Maintain excellent relationships with office partners, managing partners, facilities contacts, suppliers and internal stakeholders.
Keep up to date with developments in legal technology, AI applications, cloud services and modern support practices.

Requirements

What you’ll need

Experience in a similar IT support, desktop, field support or service desk engineering role.
Some experience supporting Salesforce users in a business environment is preferrable.
Proven experience supporting Microsoft 365, Exchange, Teams, SharePoint, Entra ID and modern cloud-based workplace applications.
Experience with Intune, device management, mobile device support and secure remote working practices.
Hands-on experience with telephony platforms and user support, ideally including Vonage and/or RingCentral.
Excellent face-to-face support skills, with the confidence to visit offices, work directly with senior stakeholders and represent IT professionally.
Strong remote support capability, with clear communication, good prioritisation and a customer-first approach.
Experience with IT service management tools and processes, including incident management, change, asset tracking and knowledge management. ManageEngine experience would be beneficial.
Good troubleshooting skills across laptops, peripherals, mobile devices, network printing, connectivity and office equipment.
Working knowledge of Active Directory user and policy administration.
Experience supporting Adobe Acrobat/PDF tools, Mimecast, Egress as well as the full Microsoft Windows stack.
Citrix Desktop experience is useful for the short term, but this role is focused on supporting our move to a modern cloud-first environment.
Legal sector or case management system experience would be an advantage, but full training will be provided.
A full UK driving licence and willingness to travel across the Northern region or further afield if needed, with occasional overnight stays if required.

Benefits

Comp & perks

Salary £30,000-35,000
Bonus
A wellbeing culture, including Mental Wellbeing days, and access to counselling sessions
Volunteering leave
Diversity public holidays
26 days holiday
Enhanced adoption, maternity and paternity pay
Paid leave for fertility treatment
Emergency dependants leave
Bereavement leave
Medicash health insurance - 24/7 GP’s, dental, counselling, gym discounts
Training grants
Life Assurance
Contributory pension
Flexible working

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

IT supportdesktop supportfield supportservice desk engineeringtroubleshootingdevice managementremote supportincident managementchange managementknowledge management

Soft Skills

excellent face-to-face support skillsstrong remote support capabilityclear communicationgood prioritisationcustomer-first approachrelationship management

Certifications

full UK driving licence