Customer Success Manager

Storyteq

Customer Success Manager ensuring clients gain value from the Storyteq platform. Engaging with clients, training, and support in a hybrid role.

Posted 5/21/2026part-timeAuckland • 🇳🇿 New ZealandMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Own day-to-day relationships across a portfolio of key Martech clients
Proactively monitor client health, identify risks, and ensure clients are consistently getting value from the platform
Manage client onboarding, training, and product adoption to set new and existing clients up for success
Be the primary point of contact for client queries and support requests, managing these with care and efficiency
Support upsell conversations by understanding client needs and identifying opportunities to expand platform usage
Develop deep working knowledge of the Storyteq platform
Support clients through system enhancements and help them navigate new features and workflows
Understand client content production processes and agency workflows to provide practical, relevant guidance
Collaborate closely with the wider Storyteq APAC team on delivery, escalations, and product feedback
Engage with Storyteq colleagues across our global offices - some flexibility with hours is required to accommodate occasional cross-timezone calls
Maintain accurate records of client interactions and activity in HubSpot
Contribute to client health reporting and feed into the voice of customer programme

Requirements

What you’ll need

A background in SaaS, Martech, or a technical client-facing role — you understand how software products work and can speak confidently to technical and non-technical stakeholders
Experience in customer success, account management, or client services, with a track record of managing client relationships in a tech environment
Tech-savvy and quick to learn — you’ll be expected to become a genuine Storyteq product expert and run client meetings and training sessions with confidence
Strong communicator with excellent presentation skills and a natural ability to build trust with clients
Solutions-focused with outstanding attention to detail and strong organisational skills
Comfortable juggling competing priorities and managing client demands in a fast-paced environment
Happy working autonomously as part of a small, collaborative team — you’ll wear multiple hats
Understanding of digital marketing, content production, or agency workflows is a strong advantage

Benefits

Comp & perks

20 hours per week, with flexible scheduling across the day
Hybrid working — based in our Takapuna office with flexibility to work from home
Four weeks annual leave (pro rata)
A close-knit team where your work genuinely matters

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SaaSMartechclient onboardingproduct adoptionclient health reportingcontent production processesagency workflowstechnical client-facing rolecustomer successaccount management

Soft Skills

strong communicatorpresentation skillstrust buildingsolutions-focusedattention to detailorganisational skillsability to manage competing prioritiesautonomous workcollaborative team playerflexibility