Senior Implementation Success Specialist

Storyblok

Implementation Success Manager owning the entire customer implementation journey for a leading headless CMS company. Driving scoping, partner management, and client relationships to ensure customer satisfaction.

Posted 7/10/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $98,100 - $142,000 per yearWebsite

About the role

Key responsibilities & impact

Lead discovery and scoping conversations with customers to understand business objectives, technical requirements, and success criteria
Translate complex requirements into clear, structured Statements of Work (SOWs) that set the right expectations and protect both the customer and Storyblok
Define engagement scope, timelines, resourcing, and commercial terms in partnership with Sales and Customer Success
Ensure every engagement is set up for success before a single line of code is written
Own the relationship with Storyblok's implementation and agency partners throughout the delivery lifecycle
Work closely with partners to ensure they have the context, resources, and direction needed to deliver to scope and standard
Act as the escalation point for delivery issues, managing risk and resolving blockers without losing momentum
Hold partners accountable to quality, timelines, and customer outcomes — without micromanaging the detail
Build and maintain trusted relationships with senior client stakeholders up to C-suite level
Act as the primary Professional Services point of accountability for the client — the person they call when it matters
Communicate clearly across technical and non-technical audiences, translating complexity into clarity
Represent Storyblok as a trusted advisor in both client and partner settings
Partner with Account Management and Customer Success to identify expansion opportunities emerging from active engagements
Support pre-sales activity including scoping workshops, commercial proposals, and client presentations
Contribute to the development and continuous improvement of Storyblok's PS methodology, SOW templates, and partner engagement frameworks
Work closely with Product and Solutions teams to share implementation insights and inform platform development
Collaborate with CS to ensure a smooth handover from implementation to ongoing adoption and account health
Feed partner and customer feedback into Storyblok's go-to-market and product roadmap conversations

Requirements

What you’ll need

Proven experience in a Professional Services, Solutions, or Implementation role within a SaaS or CMS environment
Strong background in scoping complex technical engagements and writing or owning Statements of Work
Experience managing implementation partners, agencies, or SIs — with a clear understanding of how to get the best from partner relationships
Commercially aware, with the ability to balance customer outcomes and business interests
Excellent stakeholder management skills — confident, credible, and trusted at senior levels
Able to operate without a detailed delivery playbook — comfortable with ambiguity and skilled at bringing structure where there isn't any
Familiarity with headless CMS, composable architecture, or digital experience platforms is a strong advantage
Strong command of the English language.

Benefits

Comp & perks

Monthly remote work stipend (home internet costs, electricity)
Home office equipment package right at the start (laptop, keyboard, monitor…)
Home office equipment upgrade (furniture, ear plugs …) or membership to a local co-working space after your onboarding
Sick leave benefit, parental leave and 25 days of annual leave plus your local national holidays
Personal development fund for courses, books, conferences, and material
VSOP (Virtual Stock Option Plan)
The annual international team-building trip, quarterly and monthly online get-togethers
Flexible schedules for work-life balance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Scoping Complex Technical EngagementsWriting Statements of WorkManaging Implementation PartnersCommercial AwarenessProject Delivery Management

Soft Skills

Excellent CommunicationRelationship BuildingProblem SolvingAdaptabilityTrustworthiness