Senior Customer Success Specialist

Storyblok

Senior Customer Success Specialist supporting customers across their journey at Storyblok. Collaborating with Customer Success, Support, and Sales teams to ensure excellent user experience.

Posted 7/7/2026full-timeRemote • 🇩🇪 GermanySeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer success principles, relationship building, and account growth while leveraging AI tools for enhanced productivity and decision-making. Strong communication skills in both English and German, combined with a detail-oriented and organized approach to customer support and project management.

Highest-signal resume keywords

Customer Success PrinciplesFluent GermanAI LiteracyInterpersonal SkillsOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Strong CommunicatorAttention to DetailCollaborative Team Player

Industry Keywords

Customer Relationship ManagementAccount GrowthCustomer FeedbackTechnical TroubleshootingOperational Support

About the role

Key responsibilities & impact

Own a portfolio of customers — build relationships, understand their needs, and drive account growth.
Deliver timely, professional responses to customer inquiries that set the standard for quality.
Help customers navigate platform usage and troubleshoot minor technical issues, with support from our technical team.
Surface customer feedback to the right teams to help shape product improvements.
Support the Customer Success Team with key administrative and operational work, including customer records and reporting.
Lead and contribute to Customer Success projects that improve processes, tactics, and engagement.

Requirements

What you’ll need

Solid grasp of customer success principles and a genuine drive to keep learning.
Excellent written and spoken English; fluent German required.
Strong communicator with sharp interpersonal skills.
Thrives in a collaborative team environment.
Highly organized with strong attention to detail.
2–3 years of experience; training provided.
Demonstrates AI literacy, with the ability to leverage AI tools to enhance productivity, decision-making, and quality of work while applying sound judgment and critical thinking.

Benefits

Comp & perks

Monthly remote work stipend (home internet costs, electricity). Home office equipment package right at the start (laptop, keyboard, monitor…)
Home office equipment upgrade (furniture, ear plugs …) or membership to a local co-working space after your onboarding
Sick leave benefit, parental leave and 25 days of annual leave plus your local national holidays
Personal development fund for courses, books, conferences, and material
VSOP (Virtual Stock Option Plan)
The annual international team-building trip, quarterly and monthly online get-togethers
As a fully remote company, with work-life balance at its core, you’ll enjoy flexible schedules
An international team that loves to have fun at work and works hard together to accomplish shared goals