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About the role
Key responsibilities & impact- Own a portfolio of customers — build relationships, understand their needs, and drive account growth.
- Deliver timely, professional responses to customer inquiries that set the standard for quality.
- Help customers navigate platform usage and troubleshoot minor technical issues, with support from our technical team.
- Surface customer feedback to the right teams to help shape product improvements.
- Support the Customer Success Team with key administrative and operational work, including customer records and reporting.
- Lead and contribute to Customer Success projects that improve processes, tactics, and engagement.
Requirements
What you’ll need- Solid grasp of customer success principles and a genuine drive to keep learning.
- Excellent written and spoken English; fluent German required.
- Strong communicator with sharp interpersonal skills.
- Thrives in a collaborative team environment.
- Highly organized with strong attention to detail.
- 2–3 years of experience; training provided.
- Demonstrates AI literacy, with the ability to leverage AI tools to enhance productivity, decision-making, and quality of work while applying sound judgment and critical thinking.
Benefits
Comp & perks- Monthly remote work stipend (home internet costs, electricity). Home office equipment package right at the start (laptop, keyboard, monitor…)
- Home office equipment upgrade (furniture, ear plugs …) or membership to a local co-working space after your onboarding
- Sick leave benefit, parental leave and 25 days of annual leave plus your local national holidays
- Personal development fund for courses, books, conferences, and material
- VSOP (Virtual Stock Option Plan)
- The annual international team-building trip, quarterly and monthly online get-togethers
- As a fully remote company, with work-life balance at its core, you’ll enjoy flexible schedules
- An international team that loves to have fun at work and works hard together to accomplish shared goals
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Strong CommunicatorAttention to DetailCollaborative Team Player